Latest Tickets
Category: Bug Reports
Errors while running backups on Magneto store
Hi Support, Our team has created a Backup connection with our Magneto store. We have run the backup as well and the backup processed successfully but we are getting a ....
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Category: Bug Reports
Query on Zoho Project connection
Hi to all.I've configured a connection for ZohoProject app. When I try to query the table "Tasks" I get an error message: After a few tries, I suppose the problem ....
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Category: Bug Reports
Package Import: Run ID failed - No data imported
Hello, We have an issue regarding a Skyvia package. Name: F1GR_CUSTOMER-UPDATE-last year We observe error on the package update. No success rows added / no error rows either.The last error ....
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Serhii Muzyka
2 days ago.
Category: Bug Reports
Import running non-stop
Good day I have an scheduled import that has been running since yesterday and hasn't completed. Please advise on why this is happening an assist where possible. Please see attachment ....
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Category: Questions
Error when downloading CSV from filemask but works using single file
I am receiving a download error while using FileMask only - the same file works when using "Single File" CSV mode. It also seems to be finding the file correctly ....
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Category: Questions
Historical Data GA3
Hello guys, I´ve made a test connection between google analytics and bigquery. I checked the Bigquery dataset and it has data since Nov 2020. However my GA data goes back ....
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Category: Questions
Data Splitting not supported.
What attempting to run package, am receiving following error msg: "Data Splitting is not supported in your subscription plan." Unable to locate remedy in help or knowledge base. ....
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Category: Bug Reports
Backups not working
Hi support, We created a backup branch earlier. But previously we had a few backups created on the production but from Dec2022 we can see the backups are not ....
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Serhii Muzyka
5 days ago.
Category: Bug Reports
Issue connecting to SQL Server through Agent
Hey I get this when I test a SQL Server connection in Skyvia going through the agent. Any thoughts on what could be causing this? The agent looks fine. ....
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Serhii Muzyka
5 days ago.
Category: Bug Reports
Tables in SugarCRM erroring out in Skyvia - Accounts, Meetings, and Contacts tables
I am trying to pull data out of SugarCRM and some tables I have no issues pulling but Accounts gives me the following error - Unexpected SugarType 'e38-time-saver'. Meetings table ....
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Category: Bug Reports
Follow Up On Error With The Substring Expression
Good day . After I had made the change on the Incident description to slice the charactors , I'm still seeing the error "The data was truncated. Column name: 'Incident ....
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Category: Bug Reports
packgeID appears repeat
In the folder below the same packgeID appears repeat https://app.skyvia.com/#/76069/objects?type=package&folder=1987 https://app.skyvia.com/#/76069/packages/200065 ....
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Serhii Muzyka
2 weeks ago.
Category: Bug Reports
Replication package failure: Zoho CRM --> Snowflake
Hi, Skyvia team. One of our existing packages that has been running successfully for months encountered an error this morning when a team member renamed a field in the source ....
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Category: Bug Reports
Unable to Connect to NetSuite using OAuth 2.0 authentication per instructional document
I am trying to connect to my NetSuite Sandbox in order to test using Skyvia for the first time. Following the directions from the NetSuite V2 (REST) (skyvia.com) document I get to the ....
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Kevin Morton
2 weeks ago.
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Serhii Muzyka
2 weeks ago.
Category: Questions
MySQL via SSH can't connect due to non-recoverable error occurred during a database lookup
I am able to connect via SSH from my local machine. However, when I try to connect through SkyVia I get an error. What am I missing? Can't connect to ....
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Category: Bug Reports
Error With The Substring Expression
Hi I'm getting an error for the below expression. Please help with the correct syntax/expression :Cannot parse the expression "SUBSTRING(,1,200) ". The expression was not valid, or there is an ....
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Category: Bug Reports
Skyvia Is Jammed
Good day My Skyvia schedule run seems to be stuck I also observed that the last time it ran was on 04 January 2023. When I opened the import today, ....
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Category: Feature Requests
HubSpot Custom Objects issue
I am able to see custom object for HubSpot, where can I find it or sync data into the HubSpot custom object. I have multiple custom objects on HubSpot CRM ....
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Category: Questions
Zoho Books - Missing custom fields in SQL Replication
Hi guys, please can you assist me with a query, I have created custom fields in Zoho Books "estimate' and others. When I try to pull the custom fields "customFieldHash" from the ....
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Category: Questions
Mapping Substring issue
I've tried to use the substring function to trim characters , but I'm still having trouble.I have used the syntax substring(,1,200) , but it's not saving. Please see attached ....
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