Latest Tickets

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Category: Bug Reports

Import running non-stop

Good day I have an scheduled import that has been running since yesterday and hasn't completed. Please advise on why this is happening an assist where possible. Please see attachment ....

Created by Janene Janene 10 hours ago.

Latest by Mariia Zaharova Mariia Zaharova 2 hours ago.

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Category: Bug Reports

Package Import: Run ID failed - No data imported

Hello, We have an issue regarding a Skyvia package. Name: F1GR_CUSTOMER-UPDATE-last year We observe error on the package update. No success rows added / no error rows either.The last error ....

Created by Mana Olandj Mana Olandj yesterday.

Latest by Serhii Muzyka Serhii Muzyka 4 hours ago.

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Category: Questions

Error when downloading CSV from filemask but works using single file

I am receiving a download error while using FileMask only - the same file works when using "Single File" CSV mode.  It also seems to be finding the file correctly ....

Created by Matt Blouin Matt Blouin 2 days ago.

Latest by Mariia Zaharova Mariia Zaharova yesterday.

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Category: Questions

Historical Data GA3

Hello guys,  I´ve made a test connection between google analytics and bigquery. I checked the  Bigquery dataset and it has data since Nov 2020. However my GA data goes back ....

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Category: Questions

Data Splitting not supported.

What attempting to run package, am receiving following error msg:  "Data Splitting is not supported in your subscription plan."   Unable to locate remedy in help or knowledge base. ....

Created by Richard Murphy Richard Murphy 2 days ago.

Latest by Mariia Zaharova Mariia Zaharova 2 days ago.

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Category: Bug Reports

Backups not working

Hi support,   We created a backup branch earlier. But previously we had a few backups created on the production but from Dec2022 we can see the backups are not ....

Created by marco prisco marco prisco 3 days ago.

Latest by Serhii Muzyka Serhii Muzyka 3 days ago.

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answers
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Category: Bug Reports

Issue connecting to SQL Server through Agent

Hey I get this when I test a SQL Server connection in Skyvia going through the agent. Any thoughts on what could be causing this? The agent looks fine.   ....

Created by Robert Dennis Robert Dennis 6 days ago.

Latest by Serhii Muzyka Serhii Muzyka 3 days ago.

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19 views

Category: Bug Reports

Tables in SugarCRM erroring out in Skyvia - Accounts, Meetings, and Contacts tables

I am trying to pull data out of SugarCRM and some tables I have no issues pulling but Accounts gives me the following error - Unexpected SugarType 'e38-time-saver'.  Meetings table ....

Created by Alexey Temkin Alexey Temkin 08 December 2022.

Latest by Mariia Zaharova Mariia Zaharova 3 days ago.

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7 views

Category: Bug Reports

Follow Up On Error With The Substring Expression

Good day . After I had made the change  on the Incident description to slice the charactors , I'm still seeing the error "The data was truncated.   Column name: 'Incident ....

Created by Janene Janene 6 days ago.

Latest by Mariia Zaharova Mariia Zaharova 5 days ago.

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answers
169 views

Category: Bug Reports

packgeID appears repeat

In the folder below the same packgeID appears repeat https://app.skyvia.com/#/76069/objects?type=package&folder=1987 https://app.skyvia.com/#/76069/packages/200065  ....

Created by Gabriel Longarai Gabriel Longarai 27 December 2022.

Latest by Serhii Muzyka Serhii Muzyka 6 days ago.

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2
answers
15 views

Category: Bug Reports

Replication package failure: Zoho CRM --> Snowflake

Hi, Skyvia team. One of our existing packages that has been running successfully for months encountered an error this morning when a team member renamed a field in the source ....

Created by John Crain John Crain 6 days ago.

Latest by Yevheniia Bilotserkovska Yevheniia Bilotserkovska 6 days ago.

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3
answers
24 views

Category: Bug Reports

Unable to Connect to NetSuite using OAuth 2.0 authentication per instructional document

I am trying to connect to my NetSuite Sandbox in order to test using Skyvia for the first time. Following the directions from the NetSuite V2 (REST) (skyvia.com) document I get to the ....

Created by Kevin Morton Kevin Morton 1 weeks ago.

Latest by Serhii Muzyka Serhii Muzyka 6 days ago.

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Category: Questions

MySQL via SSH can't connect due to non-recoverable error occurred during a database lookup

I am able to connect via SSH from my local machine. However, when I try to connect through SkyVia I get an error. What am I missing? Can't connect to ....

Created by Jim Welfley Jim Welfley 1 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 6 days ago.

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1
answers
11 views

Category: Bug Reports

Error With The Substring Expression

Hi  I'm getting an error for the below expression. Please help with the correct syntax/expression :Cannot parse the expression "SUBSTRING(,1,200) ". The expression was not valid, or there is an ....

Created by Janene Janene 2 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 2 weeks ago.

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13 views

Category: Bug Reports

Skyvia Is Jammed

Good day  My Skyvia schedule run seems to be stuck I also observed that the last time it ran was on 04 January 2023. When I opened the import today, ....

Created by Janene Janene 2 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 2 weeks ago.

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Category: Feature Requests

HubSpot Custom Objects issue

I am able to see custom object for HubSpot, where can I find it or sync data into the HubSpot custom object. I have multiple custom objects on HubSpot CRM ....

Created by Mubariz Muneer Mubariz Muneer 2 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 2 weeks ago.

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19 views

Category: Questions

Zoho Books - Missing custom fields in SQL Replication

Hi guys, please can you assist me with a query, I have created custom fields in Zoho Books "estimate' and others. When I try to pull the custom fields "customFieldHash" from the ....

Created by Ryan O'Connor Ryan O'Connor 2 weeks ago.

Latest by Yevheniia Bilotserkovska Yevheniia Bilotserkovska 2 weeks ago.

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Category: Questions

Mapping Substring issue

I've tried to use the substring function to trim characters , but I'm still having trouble.I have used the syntax substring(,1,200)  , but it's not saving. Please see attached  ....

Created by Janene Janene 2 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 2 weeks ago.

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Category: Questions

Failed Package-Shopify Salesforce Integration

Hello, Our packages are failing and I've isolated it to Inventory Levels coming out of Shopify. It's getting mapped through a source lookup so I can't write an expression to ....

Created by Christopher Reynolds Christopher Reynolds 2 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 2 weeks ago.

0
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3
answers
115 views

Category: Bug Reports

Import - Delete Account records- all records failed with exeption

An unknown exception has occurred.   0015q000007aRN1AAM   An unknown exception has occurred.       I exporter a SDFD Account object, and i want delete all Account Object recordos ....

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