Latest Tickets

0
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Category: Questions

Salesforce to SQL Server : auto numbers in Salesforce field setting to NOT NULL in SQL

Is there a way to turn off the table in SQL Server being create with NOT NULL when the field is Auto Number in Salesforce?   We never went back ....

Created by William Bell William Bell 14 December 2020.

Latest by Mariia Zaharova Mariia Zaharova 4 weeks ago.

0
votes
1
answers
11 views

Category: Questions

Getting error?

I am running a Salesforce replication and everything is good except this one table: PackagE: Salesforce to DENSQL06 - Largeish Account History Unable to find query cursor data for this QueryLocator ....

Created by William Bell William Bell 4 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 4 weeks ago.

0
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answers
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Category: Bug Reports

Issues with sync packages

Hi, the last days i started having issues with my SKyvia packages.. Not sure what's going on but some just stop working. Can you help? ....

Created by Marcus Solomon Marcus Solomon 4 weeks ago.

0
votes
1
answers
7 views

Category: Bug Reports

Package not showing in Monitor tab

I tried running a package. The package doesn't show up in the monitor or Log, and when I try and run it again, I get an error message that the ....

Created by Bo Thompson Bo Thompson 17 December 2020.

Latest by Mariia Zaharova Mariia Zaharova 18 December 2020.

0
votes
1
answers
15 views

Category: Bug Reports

Is Skyvia down?

Hi team,  We can't seem to edit or save any packages today. Each time we attempt to, the blue circle spins forever and doesn't let us progress. Are you facing ....

Created by David Cook David Cook 17 December 2020.

Latest by Mariia Zaharova Mariia Zaharova 18 December 2020.

0
votes
1
answers
11 views

Category: Questions

Magento 2 connection OK but Error Message

Hi,    I am trying to get my Magento 2.4 Cloud datas to Big Query but I have a problem with the connection. I enter my shop adress, my login ....

Created by mathieu bidart mathieu bidart 16 December 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 17 December 2020.

0
votes
3
answers
28 views

Category: Bug Reports

Unable to modify Import Packages or Connections

Hi Skyvia Support,   I am unable to modify any existing import packages or connections today. I receive the error, 'Failed to dispatch'. Can you please advise? Luckily all import ....

Created by Jay Ong Jay Ong 10 December 2020.

Latest by Jay Ong Jay Ong 17 December 2020.

0
votes
3
answers
19 views

Category: Bug Reports

Error 500

Hi there, Hope you are well, I'm trying to sing up with my business account but keep getting Error 500 after completing customer information page (first that appears). Had to ....

Created by Jarek Borgul Jarek Borgul 12 December 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 16 December 2020.

0
votes
3
answers
22 views

Category: Questions

Errors

I am receiving errors for a backup. I am not too familiar with the platform. What do I need to do to figure out what is going down? Backup Name: Zoho ....

Created by Josiah Schaffer Josiah Schaffer 07 December 2020.

Latest by Mariia Zaharova Mariia Zaharova 16 December 2020.

0
votes
3
answers
11 views

Category: Questions

Need date in file name on sftp package

 I can't get the date to appear in the file name on my packages. I read where you can't rename the package so I changed it back to generic but ....

Created by Becky Honey Becky Honey 14 December 2020.

Latest by Mariia Zaharova Mariia Zaharova 16 December 2020.

0
votes
4
answers
23 views

Category: Bug Reports

Salesforce deleted records not being deleted from target database

I have a replication package copying data from Salesforce to an Azure SQL database. Some records that were deleted in Salesforce are still showing up in the SQL database. For ....

Created by Gavin O'Brien Gavin O'Brien 11 December 2020.

Latest by Gavin O'Brien Gavin O'Brien 15 December 2020.

0
votes
2
answers
19 views

Category: Questions

Cancellation policy

What is yoiur cancellation policy? ....

Created by Becky Honey Becky Honey 07 December 2020.

Latest by Becky Honey Becky Honey 14 December 2020.

0
votes
1
answers
9 views

Category: Bug Reports

Can't see invoices

When I go to see the invoices in the last month I don't see anything but I believe we should have been charged for last month, please confirm. ....

Created by Marcus Thomas Marcus Thomas 14 December 2020.

Latest by Marcus Thomas Marcus Thomas 14 December 2020.

0
votes
1
answers
9 views

Category: Bug Reports

Failed to dispatch error

I am unable to add any connections - it is returning an error: "Failed to dispatch", blocking me from doing anything.   Thanks! Dave. ....

Created by Dave Wilkinson Dave Wilkinson 10 December 2020.

Latest by Mariia Zaharova Mariia Zaharova 10 December 2020.

1
votes
5
answers
43 views

Category: Bug Reports

Issue with Quickbooks Connection

This issue is too frequent with the Quickbooks connection. Every other day the Quickbooks connection breaks and all synchronization packages throw 400 Bad Request Error. The Metadata Cache has been set ....

Created by Jim Hoffman Jim Hoffman 01 December 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 08 December 2020.

0
votes
22
answers
127 views

Category: Bug Reports

Package failed: The condition specified using HTTP conditional header(s) is not met.

Hi Skyvia Support,   A number of my import packages have been recently failing with the following error: Package failed: The condition specified using HTTP conditional header(s) is not met.   ....

Created by Jay Ong Jay Ong 19 October 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 08 December 2020.

0
votes
1
answers
11 views

Category: Questions

Packages failed to run

My packages Hubspot Contacts and Hubspot Engagements ran Saturday but not Sunday or today as they are set to run everyday. Why does this keep happening? ....

Created by Becky Honey Becky Honey 07 December 2020.

Latest by Mariia Zaharova Mariia Zaharova 08 December 2020.

0
votes
1
answers
9 views

Category: Questions

MySQL - Zoho CRM Synchronization Configuration

We setup synchronization package for MySQL - Zoho CRM. The current environment is: 1. Zoho CRM has no data 2. MySQL has some data for sync to Zoho 3. MySQL ....

Created by Andrew Wen Andrew Wen 05 December 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 07 December 2020.

0
votes
1
answers
25 views

Category: Questions

Associate HubSpot contact and deal

Hi,    I’m importing Freshbooks invoices to HubSpot deals. To associate deal with HS contacts I mapped AssociatedVids with Invoice_client.email. The run is a success and the client email appears ....

Created by Carl Bouckaert Carl Bouckaert 04 December 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 07 December 2020.

3
votes
6
answers
85 views

Category: Bug Reports

"Role Claim is Missing" error on Google Sheets

Everything was working fine all day and now when I try to refresh my queries through the goodle sheets add on I get this error message saying "Role Claim is ....

Created by Heidi Ellis Heidi Ellis 02 December 2020.

Latest by Heidi Ellis Heidi Ellis 04 December 2020.

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