Latest Tickets
Category: Bug Reports
Json encoding issue
I am getting this error for package 83423 29357993 Failed Unable to cast object of type 'Newtonsoft.Json.Linq.JArray' to type 'Newtonsoft.Json.Linq.JValue'. ....
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Category: Questions
Can't export large numbers of Zendesk rows
I would like to export a full list of tickets for a massive bulk update task. However, this is not possible. I get the following message: (Invalid search: Requested response ....
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Category: Questions
Plan & Payment
Like Skyvia and will use it again soon, when I gtry to switch back from paid to free plan got errors, it is not working. Seems that you use 2 ....
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Category: Questions
Not seeing our packages
I'm a new administrator on our account. I'm not seeing anything we have set up. Can you help? ....
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Category: Questions
Adding user doesn't send invitation email
Hi, I'm trying to invite david.cappelletti@energage.com to our account, but he is not receiving the invitation email. We tried a different email address and that didn't receive an email either. Are ....
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Category: Questions
Lookup Mapping Cache options - Lifetime
Could you elaborate more on the "Use cache" option? I'm not 100% clear how it works. I read in the docs: When this check box is selected, the necessary fields ....
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Category: Questions
Jira and Hubspot tickets integration
Hi there. I'm looking to integrate Hubspot Service Tickets with Jira Tickets. There are a few things I'd like it to achieve and would like to talk to someone to ....
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Category: Bug Reports
Data Integration - NetSuite to SQL Incremental Data Sync
Hi, I want to copy data between NetSuite to Azure SQL with incremental mode. But All Netsuite's tables don't have "DateCreated" or "LastModifiedDate" columns which throwing below error while running ....
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Category: Questions
SalesForce to Netsuite Sandbox
Hello, could we have assistance setting up a SalesForce to Netsuite Sync? We have around 20k contacts in SalesForce that we would like replicated inside Netsuite once a day. I ....
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Category: Bug Reports
Backup- BigCommerce restoring pages
Hello we are using your bac- up the product a big store. it appears to back up correctly but if we try to restore data we get an error the ....
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Category: Feature Requests
remove account
Hi, please delete my account ....
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Category: Questions
Estimating storage requirements for budget approval based on a Jira cloud instance
We are trying to determine storage estimates in the skyvia backup cloud for budgeting purposes. Is there anyway to get a rough estimage from the Jira Cloud XML backup? ....
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Category: Questions
Export XML files from Salesforce
Is it possible to export XML files from a Salesforce object using Skyvia? ....
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Category: Bug Reports
User locked
Hi there, we have an account with skyvia under the email address jasmin.tomahogh@sgd.de, which is locked. Could you please unlock this account and send a password reset to ....
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Category: Bug Reports
CSV to hubspot import
Hello, I have made a import from a CSV file to hubspot package. Using the UPSERT command to import and update companies and contacts. The package runs successfully and ....
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Category: Bug Reports
Unable to pull Hubspot LineItems or Deals anymore.
I get the errors "Must have scope inbounddb-product-library-read" and "Must have scope deal-line-item-read" when running my Hubspot jobs. This error is new. I've disconnected and reconnected Hubspot, and I've given Skyvia full ....
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Category: Questions
Add user to account
I've added a user with administration privileges to my account, but he can't see any integration packages. I'd like him to be able to see and modify my integrations. Is ....
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Category: Questions
Data integration keeps failing
Hi there I have a data integration between two RDS connections and when I try to run the package, it keeps failing with error saying "permission denied for table <tablename>" but it ....
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Crystal Chan
22 November 2019.
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Crystal Chan
29 November 2019.
Category: Questions
Job Keeps Failing
My Job 'Synchronize Records' has been failing since Oct 9th. However, it returns no error to troubleshoot. It just says failed. Please let me know what has failed soI can ....
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Category: Questions
Can't access NetSuite table
Hi I've configured a Netsuite connection and can access the majority of netsuite tables except for a couple. A really critical table is SalesOrder however I get a generic error ....
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