Latest Tickets

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Category: Bug Reports

Postgresql connection error: The server hello message uses a protocol that was not recognized.

We are facing same issue.   Postgresql connection error: The server hello message uses a protocol that was not recognized. (skyvia.com)   And we have no resolution, also not getting ....

Created by Stephen Thompson Stephen Thompson 12 May 2021.

Latest by Sabina Bashuk Sabina Bashuk 13 May 2021.

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Category: Bug Reports

Postgresql connection error: The server hello message uses a protocol that was not recognized.

When trying to add a connection to a Postgresql database, I get the following following error: The server hello message uses a protocol that was not recognized. I have checked that I ....

Created by Odette Melvin Odette Melvin 04 February 2021.

Latest by Sabina Bashuk Sabina Bashuk 13 May 2021.

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Category: Bug Reports

SF to D365 checkbox fields not enumerating

  The SF to D365 migration package from the gallery includes D365 optionset fields. For example, the Status Code field on the Campaign entity includes the following expression: Status=="Planned" ? ....

Created by Jim Huebner Jim Huebner 12 May 2021.

Latest by Olena Romanchuk Olena Romanchuk 13 May 2021.

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Category: Questions

Get data from REST API

Hi. I am trying to get the REST API to work but I am not able to get the metadata correct and therefor I am not getting any data back.Can ....

Created by Ronnie Åstrand Ronnie Åstrand 04 May 2021.

Latest by Olena Romanchuk Olena Romanchuk 12 May 2021.

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Category: Questions

Import error on array fields using CSV to Zendesk.

Import error on array fields using CSV to Zendesk. Hi I am trying to import organizations to Zendesk via CSV file but get an error on array fiels for instace ....

Created by Ronnie Åstrand Ronnie Åstrand 30 April 2021.

Latest by Nataliia Nikulina Nataliia Nikulina 12 May 2021.

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Category: Bug Reports

New Backup Service (SLACK) failing

Hi, added a new service to the backups - SLACK - . It took a long time to run the backup (1 hour) and produced many errors. I already opened ....

Created by Paul Jacques Paul Jacques 10 May 2021.

Latest by Helen Shydych Helen Shydych 12 May 2021.

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answers
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Category: Bug Reports

Snowflake Target Option Missing

Per a blog entry from March (https://skyvia.com/blog/new-connectors-in-skyvia-snowflake-google-ads-mailjet-and-harvest), it appears that Snowflake is supposed to be a target option for replication.  However, it does not appear to be an option for ....

Created by Robert Bakos Robert Bakos 11 May 2021.

Latest by Helen Shydych Helen Shydych 12 May 2021.

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Category: Questions

Payment

The payment is not available in our account ....

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1
answers
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Category: Bug Reports

Package failing

You might already know as I got an email about package failing and to contact support for more details. I tried to manually run package https://app.skyvia.com/#/7823/packages/98811  again and it fails with ....

Created by Travis Ramsey Travis Ramsey 06 May 2021.

Latest by Olena Romanchuk Olena Romanchuk 07 May 2021.

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1
answers
17 views

Category: Bug Reports

Replicate fails with no error message

We are getting an error when trying to replicate an odata table to sql server. It just says failed in the monitor ....

Created by Aaron Seabaugh Aaron Seabaugh 06 May 2021.

Latest by Olena Romanchuk Olena Romanchuk 07 May 2021.

1
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1
answers
21 views

Category: Bug Reports

All Packages Failing

 All my replications are failing all of a sudden.  Here is a sample run ID:  57086787 My account appears to be in good standing.  Please advise ASAP.  Thanks. ....

Created by Jim Welfley Jim Welfley 06 May 2021.

Latest by Olena Romanchuk Olena Romanchuk 07 May 2021.

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answers
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Category: Bug Reports

Skyvia experienced technical issue on 06 May from 13:00 to 19:00 UTC

Dear customers,There was a technical issue on one of the execution nodes yesterday from 13:00 to 19:00 UTC. It caused problems with the execution of some integration packages on the ....

Created by Olena Romanchuk Olena Romanchuk 07 May 2021.

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Category: Feature Requests

We want renew

Hello, we need some information about the Transfer payment: phone, address, city,  bank city,    I appreciatte it the information very quickly ....

0
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answers
28 views

Category: Bug Reports

Backup runs failing - error says to contact support

My regularly scheduled backup runs have failed the past two times.  The error email I received contained very little information (included below),   I verified that my SalesForce credentials are correct. ....

Created by Jon Sutton Jon Sutton 05 May 2021.

Latest by Olena Romanchuk Olena Romanchuk 06 May 2021.

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1
answers
12 views

Category: Questions

Refresh token expires

We are facing the Access/Refresh token got expired, but both the accounts are up to date.  ....

Created by Warren Bidmead Warren Bidmead 05 May 2021.

Latest by Olena Romanchuk Olena Romanchuk 05 May 2021.

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1
answers
19 views

Category: Questions

Getting a "expired access/refresh token" to salesforce

I'm getting a "expired access/refresh token" to salesforce.  Both (Skyvia & Salesforce) accounts are up to date.  It also appears that I'm not able to login in a different browser. ....

Created by Support Access Support Access 30 April 2021.

Latest by Olena Romanchuk Olena Romanchuk 05 May 2021.

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1
answers
29 views

Category: Bug Reports

CRM Dynamics have failed

Today the loads that read the CRM Dynamics have failed. I am trying to execute, but the failure continues.   https://app.skyvia.com/#/76069/packages/123206/debug   Package failed: Timeout expired. The timeout period elapsed ....

Created by Gabriel Longarai Gabriel Longarai 29 April 2021.

Latest by Helen Shydych Helen Shydych 30 April 2021.

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2
answers
23 views

Category: Questions

Need to set (GMT 4:30) Iran Daylight Time (Iran)

Hello SupportHope you are doing good!!I want to setup this timezone i.e (GMT 4 : 30) Iran Daylight Time (Iran) in my all skyvia packages but unable to find this option ....

Created by Sid Burton Sid Burton 28 April 2021.

Latest by Sid Burton Sid Burton 30 April 2021.

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1
answers
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Category: Questions

Asana target connector

Where in the Asana connector do I specify the Team or Project name so the data is successfully applied to the right team?   ....

Created by Sean Freeman Sean Freeman 27 April 2021.

Latest by Nataliia Nikulina Nataliia Nikulina 29 April 2021.

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1
answers
15 views

Category: Questions

Renew Subscription

HI,  I want to renew the subscription, but the new peice is $618. Previous renewal was $289.  Any reason why the increase ? ....

Created by James Harasen James Harasen 28 April 2021.

Latest by Helen Shydych Helen Shydych 29 April 2021.

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