Latest Tickets

0
votes
3
answers
16 views

Category: Bug Reports

Packages that use a SFTP Connection can not be saved when activating the new runtime

We want to test if there is a difference concerning the required import time if the new runtime engine is activated. Unfortunatly when trying to save a package that uses ....

Created by Christoph Eschweiler Apracor GmbH Christoph Eschweiler Apracor GmbH 04 September 2020.

Latest by Mariia Zaharova Mariia Zaharova 14 September 2020.

1
votes
5
answers
29 views

Category: Bug Reports

Error: "The given key was not present in the dictionary."

When refreshing a package to update a package the following error pops-up: "The given key was not present in the dictionary."   What can I do to solve this issue? ....

Created by Christoph Eschweiler Apracor GmbH Christoph Eschweiler Apracor GmbH 10 September 2020.

Latest by Mariia Zaharova Mariia Zaharova 14 September 2020.

0
votes
2
answers
10 views

Category: Questions

"Channel is Disconnected" error when refreshing query through google sheets

For the past 2 days I haven't been able to refresh my queries through the google sheets extension. They work fine when I run the sql through your website though. ....

Created by Heidi Ellis Heidi Ellis 12 September 2020.

Latest by Mariia Zaharova Mariia Zaharova 14 September 2020.

0
votes
7
answers
57 views

Category: Bug Reports

Active Campaign FieldValues not synced

Hi,   i suppose thre is a problem with the AC integration. I'm syncing the ContactCustomFieldValues in an incremental way. It snycs 10-30 updates per day but it should be ....

Created by advalyze advalyze 10 August 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 11 September 2020.

0
votes
6
answers
22 views

Category: Bug Reports

data translating ampersands but it shouldn't

I'm exposing a sql view to be rendered in ODATA that refers to a hyperlink as example https://cloud.goacoustic.com/campaign-automation/Email/Scheduled_and_sent?emails=scheduled-and-sent&id=23437907&type=SENT but when rendered by the odata API is comes out incorrect https://cloud.goacoustic.com/campaign-automation/Email/Scheduled_and_sent?emails=scheduled-and-sent&id=23437907&type=SENT ....

Created by Alvin Mah Alvin Mah 01 September 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 11 September 2020.

0
votes
1
answers
4 views

Category: Bug Reports

'support@activecampaign.com' was not recognized as a valid Int32

hello, We've always got this error on ActiveCampaign backups, and i think the key-value pairs on this table doesn't match,Int32:can you please take a look at this error?   fauzi ....

Created by advalyze advalyze 09 September 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 10 September 2020.

0
votes
1
answers
14 views

Category: Bug Reports

Error restoring to HubSpot: "The value is too large to fit in the column data area of the buffer"

I am trying to restore a backup from our production hubspot account to our development/test account. I previously reported a problem - which turned out to be because the several ....

Created by Paul Kirkaas Paul Kirkaas 07 September 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 10 September 2020.

0
votes
3
answers
13 views

Category: Questions

Cannot connect to SQL Server

Im am having an issue since the adding of a new IP addres in Skyvia.  I have whitelisted the new addres in our SQL server, and the testing is correct, ....

Created by Peter Pollak Peter Pollak 07 September 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 10 September 2020.

0
votes
1
answers
2 views

Category: Questions

I have two packages one works one doesn't can you tell me the difference?

Good afternoon, I have two packages that are identical except one gets the source from Amazon S3 and the second from my hard drive.  There are three tasks in the ....

Created by Jennifer Huston Jennifer Huston 09 September 2020.

Latest by Mariia Zaharova Mariia Zaharova 10 September 2020.

0
votes
1
answers
34 views

Category: Bug Reports

Log error messages

Run Id: 43628670 - The given key was not present in the dictionary. Run Id: 43647865 - A task was canceled. Hello, Could you guys help us on providing more details on those errors?  ....

Created by Jessie Traynor Jessie Traynor 09 September 2020.

Latest by Mariia Zaharova Mariia Zaharova 10 September 2020.

0
votes
8
answers
29 views

Category: Bug Reports

Fails to export

After making chnages to my  package it now fails to export data getting an error  The expression "drive/items/group_ed23a8d4-c729-49f7-8873-a57bc96e845e//deals latest data.csv/uploadContent" is not valid.   Run id last tried is 40507875 ....

Created by Mark Arthur Mark Arthur 10 July 2020.

Latest by Mariia Zaharova Mariia Zaharova 09 September 2020.

0
votes
1
answers
6 views

Category: Bug Reports

Fails to export

failed to export tables from Hubspot error code is PG_01 ....

Created by Mark Arthur Mark Arthur 09 September 2020.

Latest by Mariia Zaharova Mariia Zaharova 09 September 2020.

0
votes
1
answers
4 views

Category: Questions

Linking data from server to Shopify

Hi, I just sign in to your service and will surely use skyvia in the future as I am setting up stores in shopify for my clients. I need help. ....

Created by Łukasz Jewasiński Łukasz Jewasiński 08 September 2020.

Latest by Mariia Zaharova Mariia Zaharova 08 September 2020.

0
votes
1
answers
6 views

Category: Questions

New API Integration - Jerry-International Shipment

Hi We currently use the entry level version of SkyVia because our volumes are low  I have been asked to create this integration to Jerry-International Shipment to export Sales Order for ....

Created by Australian NaturalCare Australian NaturalCare 07 September 2020.

Latest by Mariia Zaharova Mariia Zaharova 07 September 2020.

0
votes
1
answers
7 views

Category: Questions

Newtonsoft.Json.Linq.JValue error

HI, i've created a package https://app.skyvia.com/#/41453/packages/106771/ but i keep getting the error Unable to cast object of type 'Newtonsoft.Json.Linq.JValue' to type 'Newtonsoft.Json.Linq.JObject'.   How do i fix this? I'm tryu=ing ....

Created by Tim Bickerton Tim Bickerton 04 September 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 04 September 2020.

0
votes
6
answers
24 views

Category: Questions

NextRow failed: Input string was not in a correct format..

When trying to run a package, It's failing, and I only have this message.  Is there anywhere we can have more details?   Thx ....

Created by Jessie Traynor Jessie Traynor 27 August 2020.

Latest by Mariia Zaharova Mariia Zaharova 04 September 2020.

0
votes
4
answers
15 views

Category: Bug Reports

Issue when creating or updating Sync Tasks

Lately I'm having issues when creating or udpating a task inside Syncronization packages... Seems it happens always, but my problem is when trying to Sync Salesforce with a MYSQL db. After choosing any ....

Created by Marcus Solomon Marcus Solomon 29 August 2020.

Latest by Mariia Zaharova Mariia Zaharova 04 September 2020.

0
votes
4
answers
21 views

Category: Questions

HubSpot import Engagement (MEETING) Outcome parameter

Hello, Importing to HubSpot, of object Engagements and type MEETING. Everything is working as it should but can't find the correct mapping of column for "Outcome". CSV column: Outcome CSV column ....

Created by Johnny Josefsson Johnny Josefsson 03 September 2020.

Latest by Mariia Zaharova Mariia Zaharova 04 September 2020.

0
votes
7
answers
54 views

Category: Questions

Salesforce backup failed in 23 packages: " the server returned an error: (404) Not found"

Hi, I get 47 errors backing up all data in a Salesforce sandbox environment. 24 errors look like the common ones because of how Skyvia and Salesforce work together (documented ....

Created by CRM Informatica CRM Informatica 21 April 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 04 September 2020.

0
votes
4
answers
10 views

Category: Questions

How to restore HubSpot back up made from one HubSpot account to another

We have the standard Skyvia backup package, with Skyvia connections to several HubSpot accounts (Our production hubspot account and several dev/testing accounts). We can backup & restore to each specific ....

Created by Paul Kirkaas Paul Kirkaas 01 September 2020.

Latest by Mariia Zaharova Mariia Zaharova 03 September 2020.

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