Latest Tickets
Category: Bug Reports
Import not working
I keep getting an error message when I try to import that says "Http failure response for https://upload.skyvia.com/api/storage/upload: 0 Unknown Error" - why does this keep happening? ....
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Category: Bug Reports
Failed to dispatch error
Hi, We are now getting this error message on all our packages. This has affected all the projects we are working on and it seems to be happening more frequently ....
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Category: Questions
2 Freshbooks to a single freshbooks
We had been using three copies of freshbooks classic (three brands) and pulling the invoices and payments information into a single copy of Kashoo G/L. That ended this month with ....
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Category: Questions
Protempo Backup
Hello, I am trying your backup, it doesn't look like the backup is complete, please assist with verifying that the backup is complete. Kindly Jessica Rice ....
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Category: Questions
Skyvia Agent as a windows service
Hi, I'm doing a POC with skyvia. I can access my MS-SQL database on my windows server with the provided Skyvia Client Agent. Like mentionned in the installation ....
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Category: Questions
How to share my workspace with another team member
I've created backups, connections, etc for our company's integration with HubSpot, and invitied a team mate into the Skyvia account & given him administrator priviledges. However, he can't see any ....
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Category: Feature Requests
Append timestamp to individual target file name
Hello everyone, is it possible to append the timestamp to a file name when I want to use a specific filename and not the system filename? For example I want ....
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Category: Feature Requests
Trail
Hi there i am trying your tool as trail version. My endpoint does not work. I got the message "You have reached the limit of bytes transferred. The endpoint is ....
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Category: Questions
Question regarding Schedules
We have a package thar is scheduled to run at 21:00; GMT -4, however acording to teh log its running at 20:00? How do I make sense of this?, ....
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Category: Questions
MySql error
Estamos teniendo un error esporadicamente de coneccion a la db MySql Ya tenemos en whitelist las ip RunId = 44820050 Error: An error occurred with the following error message: "Can't ....
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Category: Questions
Skyvia Query Excel Add-in only supported for Office 365?
Dear Support Team, which Office versions supports the Skyvia Query Excel Add In? In Windows App Store it says Office 2016+, but it didn't work here with Office 2019. With ....
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Category: Bug Reports
Upsert failing with error: Index was out of range
Hello Skyvia Support, My upsert into Salesforce is failing with the message: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: ....
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Category: Bug Reports
Index was out of range. Must be non-negative and less than the size of the collection.
Could you guys please give us more details on this error, so we can troubleshoot this? ....
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Category: Bug Reports
400 Bad Request on all Packages
I am having this 400 error on all my batches. My records are at 4862/500K and im at 7/50 Packages with an Active plan. What gives? Need this fixed today ....
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Category: Questions
"This is going to take a long time" dialog
Can you turn off the "This is going to take a long time" dialog that pops up every time I run a package manually? Some of my packages are fine ....
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Category: Bug Reports
My user account is locked
Hi, My user account under norazlinaj@outlook.com is locked. Need your support to unlock it. Thanks ....
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Category: Questions
create mask
for CSV masking can we create mask with day minus 1 eilago_com_{yyyyMM(dd-1)}_{yyyyMM(dd-1)}.csv ....
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Category: Questions
Incorrect string value
Hello, Run 44245467. We have a problem that records can't be replicated because of "incorrect string value". We have changed the charset to utf8mb4 in all of our tables, but it ....
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Category: Questions
Plan
Hi - I'd like to discuss which plan I should go for with incremental updates of data from Microsoft Dynamic CRM to AWS Redshift. Thanks, Dougal ....
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Category: Bug Reports
Replace_null not working
Hi, I'm trying to import data into Zoho CRM and am having some issues with the replace_null function, which is not working as expected.I am trying to map last_name from ....
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