Bug Reports

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Category: Bug Reports

New runtime leads to CSV file with invalid content or structure error

We have activated the new runtime via the checkbox "Use new runtime" for a package that uses a SFTP connection. This package is used to import data from a CSV-File on ....

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votes
4
answers
37 views

Category: Bug Reports

Google sheet Invalid token

Dear Team,We have production critical projects running on google sheet getting data from redshift.We are getting an invalid token error in google sheets. What I believe its more like a ....

Created by Grover Skyvia Grover Skyvia 4 weeks ago.

Latest by Dmitriy Muzurov Dmitriy Muzurov 3 weeks ago.

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votes
11
answers
43 views

Category: Bug Reports

Zendesk "Ticket" Table Returned Empty

Hello Skyvia team, We hope that you can support us with an issue regarding a csv file export from Zendesk. We noticed that starting some time last week the exports ....

Created by BI Team BI Team 5 weeks ago.

Latest by BI Team BI Team 3 weeks ago.

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votes
5
answers
23 views

Category: Bug Reports

Fix Freshbooks Classic.Payment.GatewayTransaction_ReferenceId field from VARCHAR(11) to VARCHAR(19)

I'm trying to replicate my Payment information from Freshbooks Classic to a MySQL database.   I was able to test that out today, but 278 rows failed. When I looked at ....

Created by Jason Ables Jason Ables 20 October 2020.

Latest by Mariia Zaharova Mariia Zaharova 3 weeks ago.

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votes
6
answers
29 views

Category: Bug Reports

Problem with Asana

https://app.skyvia.com/#/65533/packages/110114/debug Always errors ou saying there is a problem with pagnation ....

Created by Daniel Howell Daniel Howell 17 October 2020.

Latest by Mariia Zaharova Mariia Zaharova 4 weeks ago.

0
votes
1
answers
9 views

Category: Bug Reports

Google sheets add on issue

Hi,   There appears to have been a change to the google sheets add on, and i can no longer access the data using the query i have written, and ....

Created by Shai Venesia Shai Venesia 4 weeks ago.

Latest by Dmitriy Muzurov Dmitriy Muzurov 4 weeks ago.

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votes
1
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13 views

Category: Bug Reports

MySql Connection Error

Hola,  Estamos teniendo un problema de conexion de db Reporting. El error es alrededor de 1 vez por dia en diferentes horarios. An error occurred with the following error message: ....

Created by OPS Team OPS Team 4 weeks ago.

Latest by Dmitriy Muzurov Dmitriy Muzurov 4 weeks ago.

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votes
3
answers
11 views

Category: Bug Reports

SQL Connection failure

Hi We have existing packages import and exporting for our CRM to BigCommerce for at least 6 months, but when I attempt to create a new package using the existing ....

Created by Australian NaturalCare Australian NaturalCare 22 October 2020.

Latest by Mariia Zaharova Mariia Zaharova 4 weeks ago.

0
votes
3
answers
24 views

Category: Bug Reports

Import Package: Error Uploading CSV

Hi, I am trying to run a test import package using a manually uploaded dummy csv file however as soon as I select the file to upload it gives the following error ....

Created by Cameron Craig Cameron Craig 14 October 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 22 October 2020.

0
votes
4
answers
28 views

Category: Bug Reports

Issues with SalesForce Connections

Now my Salesforce connected jobs get the following error, every other time they run.   The given key was not present in the dictionary. ....

Created by Anthony Parrish Anthony Parrish 13 October 2020.

Latest by Anthony Parrish Anthony Parrish 20 October 2020.

0
votes
6
answers
41 views

Category: Bug Reports

Packages failing

Hi, some or all of my packages are failing.  Is this a problem on the Skyvia side or specifically with my packages.  There is no detail in the log to ....

Created by Burke Autrey Burke Autrey 16 October 2020.

Latest by Burke Autrey Burke Autrey 19 October 2020.

1
votes
7
answers
101 views

Category: Bug Reports

Failed to dispatch error

When I log into Skyvia I am getting the "Failed to dispatch" error on both of my endpoints  Can you please look at the earliest ? This was fine yesterday ....

Created by KinCare LTD KinCare LTD 05 August 2020.

Latest by Jason Ables Jason Ables 15 October 2020.

0
votes
1
answers
8 views

Category: Bug Reports

Package run seems stuck in Queued state

I tried to run a package yesterday and it is still in a queued state and i can't cancel it.  Can you cancel it for me?  Run id is 45372208.  ....

Created by Kathy Kathy 14 October 2020.

Latest by Mariia Zaharova Mariia Zaharova 15 October 2020.

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votes
2
answers
9 views

Category: Bug Reports

A task was canceled.

Hi Skyvia Support, A number of my import packages have failed to run overnight. They all report the same error: A task was canceled. . Subsequent re-runs of the import packages ....

Created by Jay Ong Jay Ong 13 October 2020.

Latest by Jay Ong Jay Ong 13 October 2020.

0
votes
1
answers
5 views

Category: Bug Reports

A task was cancelled

Similiar to others I am receiving the above error message on most of my replication packages. Please address as soon as possible.  ....

Created by Matt Kern Matt Kern 13 October 2020.

Latest by Mariia Zaharova Mariia Zaharova 13 October 2020.

0
votes
2
answers
12 views

Category: Bug Reports

A task was canceled.

Package  - 1 - SQL to HSI Prod - Accounts - Daily PackageId = 109537   Could you guys please provide more details on why this error is hapenning?   Thank ....

Created by Jessie Traynor Jessie Traynor 12 October 2020.

Latest by Mariia Zaharova Mariia Zaharova 13 October 2020.

0
votes
1
answers
33 views

Category: Bug Reports

Log unavailable

 We are suddenly experiencing a problem where our logs say "Error""Log unavailable." The package used to work just fine and we haven't made any changes recently. Any suggestions? Thank you. ....

Created by Sumaya Quillian Sumaya Quillian 08 October 2020.

Latest by Mariia Zaharova Mariia Zaharova 09 October 2020.

0
votes
2
answers
4 views

Category: Bug Reports

Cannot connect to SQL to edit, but package runs fine

I have packages on a daily import cycle.  The package runs with no errors and imports data to my SQL Server correctly.   However, when I try to edit the package ....

Created by Summit PCB DB Integration Summit PCB DB Integration 06 October 2020.

Latest by Mariia Zaharova Mariia Zaharova 07 October 2020.

0
votes
7
answers
50 views

Category: Bug Reports

Bugs in New Skyvia

  Good morning, with new Skyvia in the package overview we cannot see anymore if a package was successful or failed. This is a very important info for monitoring our ....

Created by Stefanie Rankl Stefanie Rankl 13 March 2020.

Latest by Stefanie Rankl Stefanie Rankl 02 October 2020.

0
votes
1
answers
17 views

Category: Bug Reports

Incorrect string value error for special characters in customer addresses

Hi,  I have a sync package that sends Quickbooks Online customers into a MySQL database. I am seeing sync errors for two customers where there are special characters in their ....

Created by Caleb Simonyi-Gindele Caleb Simonyi-Gindele 30 September 2020.

Latest by Dmitriy Muzurov Dmitriy Muzurov 01 October 2020.

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