Questions

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Category: Questions

Migration of agents.skyvia.com as part of Skyvia infrastructure optimization

Dear users,   Please be informed that as a part of our infrastructure optimization, we have migrated the agents.skyvia.com server. Due to this, you might encounter issues with the automatic ....

Created by Mariia Zaharova Mariia Zaharova 10 April 2022.

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Category: Questions

New Skyvia IP 52.190.252.0

Dear users, Please be informed that Skyvia uses the new IP address 52.190.252.0 to access the databases. If you use firewall applications, please make sure that all three IP addresses ....

Created by Olena Romanchuk Olena Romanchuk 13 December 2021.

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Category: Questions

Read Me

Welcome to Skyvia Support portal. This is a place for asking questions, reporting bugs, and suggesting new features. Creating a new ticket is easy. Click the New Ticket button. Support ....

Created by Mariia Zaharova Mariia Zaharova 23 May 2017.

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Category: Questions

Trying to connect Skyvia to Higher Logic API

I was trying to create a Rest connector between Skyvia and Higher Logic but don't know the format for the metadata. Could you please help me?. Here is some documentation ....

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Category: Questions

You do not have access to this record?

During import of the artickes to Zendesk facing and error : "You do not have access to this record" Before that we've tested import in test environment(sandbox) all works fine. ....

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Category: Questions

Auto Cleanup appears to not be working

Morning Support, I have a question regardign auto cleanup not appearign to be working We have a standard backup subscription with an allocation of 20Gig To ensure we dont breach ....

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Category: Questions

Import a Typeform Form to Salesforce

I dont know how to retrieve new responses from a Typeform Form to a Salesforce custom Object reflecting the Typeform responses field. ( in a scheduled basis - eg by ....

Created by Matias Macera Matias Macera 6 days ago.

Latest by Nataliia Nikulina Nataliia Nikulina 5 days ago.

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Category: Questions

Zendesk Connector missing data

Hi, The Skyvia Zendesk Connector seems to be missing data.  There are a few Zendesk API endpoints that seem to be missing but the one I'm most interested in right ....

Created by David Ventimiglia David Ventimiglia 6 days ago.

Latest by Serhii Muzyka Serhii Muzyka 5 days ago.

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Category: Questions

Demo Call + Unable to setup connection to our NetSuite Instance

Hello,  We are looking to Integrate Jira and NetSuite - we mainly want to be able to create Jira Service Management Customer Accounts from NetSuite. I have been able to ....

Created by Naj Irshad Naj Irshad 6 days ago.

Latest by Serhii Muzyka Serhii Muzyka 5 days ago.

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Category: Questions

Error Code 0

Hi there,   Everytime I do a download from Zendesk via Skvia I am getting an Unknown 0 error code pop up preventing me from getting my data. I urgently ....

Created by Imogen Allen Imogen Allen 4 weeks ago.

Latest by Nataliia Nikulina Nataliia Nikulina 6 days ago.

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Category: Questions

Missing backups

  Hello Support, I noticed in my backups for July a period 21 days is missing across multiple backups. I have attached a screen shot of the missing time period. ....

Created by Adam Kozaryn Adam Kozaryn 2 weeks ago.

Latest by Nataliia Nikulina Nataliia Nikulina 2 weeks ago.

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Category: Questions

Converting DT_NTEXT to DT_IMAGE

Trying to transfer data from NetSuite to Salesforce for files/attachments and I can't map a DT_NTEXT to DT_IMAGE.  Is there a way to convert with an expression a DT_NTEXT so that it ....

Created by ALI JENAN ALI JENAN 2 weeks ago.

Latest by Yevheniia Bilotserkovska Yevheniia Bilotserkovska 2 weeks ago.

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Category: Questions

Select only new rows from a google sheet in a Scheduled import package

Hi! Is there a simple way to configure a scheduled import from Google Sheets that only imports new rows created since the last scheduled import run ? ....

Created by Matias Macera Matias Macera 2 weeks ago.

Latest by Serhii Muzyka Serhii Muzyka 2 weeks ago.

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Category: Questions

Usage Limitation

hi, what is the total number of users I can have assigned to a workspace? are there limitations on users, workspaces, permissions? ....

Created by agah deneme agah deneme 3 weeks ago.

Latest by Yevheniia Bilotserkovska Yevheniia Bilotserkovska 2 weeks ago.

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Category: Questions

Shopify Customer Metafields usage

Hi, I am testing and trying to upsert hubspot contacts (the Source) to shopify customers (the Target). I was able to create the customer in the targer based on a contact ....

Created by Thierry Dessertenne Thierry Dessertenne 3 weeks ago.

Latest by Nataliia Nikulina Nataliia Nikulina 2 weeks ago.

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Category: Questions

Filemask yesterday date format

Hi,   I need to create a filemask for file like this : Text1_text2_20220723.csv.zip but where the date (20220723) is the date of yesterday (today is 20220724).   How to ....

Created by Francois Bertier Francois Bertier 3 weeks ago.

Latest by Serhii Muzyka Serhii Muzyka 2 weeks ago.

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Category: Questions

Package export failed with - "The resource could not be found." error.

 Manual export works fine but to OneDrive through Graph does not. There isn't anymore information except the "The resource could not be found." on each task.It is strange because manually exporting ....

Created by filip.kowalczyk filip.kowalczyk 3 weeks ago.

Latest by Serhii Muzyka Serhii Muzyka 3 weeks ago.

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Category: Questions

How Backup work in saleforces i am getting error when i am restoring my backup

Hello Skyvia Teams, I want to know how backup work in Skyvia i have taken the backup of my org but when i restor the bacckup ist giving me error. ....

Created by Bhanu Kommula Bhanu Kommula 3 weeks ago.

Latest by Serhii Muzyka Serhii Muzyka 3 weeks ago.

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Category: Questions

Dynamics 365 import - parentcustomerid$type field

I am building an Import package to retrieve account+contact data from Salesforce into MS Dynamics 365. Accounts are imported succesfully, but I get errors when it tries to import the ....

Created by brendan dunleavy brendan dunleavy 3 weeks ago.

Latest by brendan dunleavy brendan dunleavy 3 weeks ago.

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Category: Questions

Queries trough API

Hi, can you please tell me if I can use for example Salesforce integration through API ?  Because we want to write queries in the code!  We want to use ....

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