Questions

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Category: Questions

Migration of agents.skyvia.com as part of Skyvia infrastructure optimization

Dear users,   Please be informed that as a part of our infrastructure optimization, we have migrated the agents.skyvia.com server. Due to this, you might encounter issues with the automatic ....

Created by Mariia Zaharova Mariia Zaharova 10 April 2022.

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Category: Questions

New Skyvia IP 52.190.252.0

Dear users, Please be informed that Skyvia uses the new IP address 52.190.252.0 to access the databases. If you use firewall applications, please make sure that all three IP addresses ....

Created by Olena Romanchuk Olena Romanchuk 13 December 2021.

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Category: Questions

Read Me

Welcome to Skyvia Support portal. This is a place for asking questions, reporting bugs, and suggesting new features. Creating a new ticket is easy. Click the New Ticket button. Support ....

Created by Mariia Zaharova Mariia Zaharova 23 May 2017.

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Category: Questions

Error when downloading CSV from filemask but works using single file

I am receiving a download error while using FileMask only - the same file works when using "Single File" CSV mode.  It also seems to be finding the file correctly ....

Created by Matt Blouin Matt Blouin 4 days ago.

Latest by Mariia Zaharova Mariia Zaharova 3 days ago.

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Category: Questions

Historical Data GA3

Hello guys,  I´ve made a test connection between google analytics and bigquery. I checked the  Bigquery dataset and it has data since Nov 2020. However my GA data goes back ....

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Category: Questions

Data Splitting not supported.

What attempting to run package, am receiving following error msg:  "Data Splitting is not supported in your subscription plan."   Unable to locate remedy in help or knowledge base. ....

Created by Richard Murphy Richard Murphy 5 days ago.

Latest by Mariia Zaharova Mariia Zaharova 5 days ago.

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Category: Questions

MySQL via SSH can't connect due to non-recoverable error occurred during a database lookup

I am able to connect via SSH from my local machine. However, when I try to connect through SkyVia I get an error. What am I missing? Can't connect to ....

Created by Jim Welfley Jim Welfley 2 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 2 weeks ago.

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Category: Questions

Zoho Books - Missing custom fields in SQL Replication

Hi guys, please can you assist me with a query, I have created custom fields in Zoho Books "estimate' and others. When I try to pull the custom fields "customFieldHash" from the ....

Created by Ryan O'Connor Ryan O'Connor 2 weeks ago.

Latest by Yevheniia Bilotserkovska Yevheniia Bilotserkovska 2 weeks ago.

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Category: Questions

Mapping Substring issue

I've tried to use the substring function to trim characters , but I'm still having trouble.I have used the syntax substring(,1,200)  , but it's not saving. Please see attached  ....

Created by Janene Janene 2 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 2 weeks ago.

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Category: Questions

Failed Package-Shopify Salesforce Integration

Hello, Our packages are failing and I've isolated it to Inventory Levels coming out of Shopify. It's getting mapped through a source lookup so I can't write an expression to ....

Created by Christopher Reynolds Christopher Reynolds 2 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 2 weeks ago.

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152 views

Category: Questions

I need access for a new hire

Hi there.  I have a new hire that needs acccess to update one of our excel-sheets via Skyvia. No one at the company knows how to assign her access to ....

Created by Victor Jarl Victor Jarl 4 weeks ago.

Latest by Victor Jarl Victor Jarl 3 weeks ago.

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Category: Questions

Package failed: Disposable provider cannot be reused.

We received this error running a package that uses a connection between Hubspot and SQL, and we are not able to find any documentation regarding the error. What could be ....

Created by Michael O'Neill Michael O'Neill 4 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 3 weeks ago.

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Category: Questions

The value must have a valid JSON array format.

We found that one field is required. And when we are trying to map it is throughing an error. Please guide what we need to use & how to use ....

Created by Michael Reilly Michael Reilly 04 January 2023.

Latest by Yevheniia Bilotserkovska Yevheniia Bilotserkovska 3 weeks ago.

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Category: Questions

Connection Agent to one SQL server from different workspaces

Hello, I have two different workspaces set up. I need to have an agent installed on an SQL server that allows access from different workspaces. I am not sure if ....

Created by EFC MIS EFC MIS 4 weeks ago.

Latest by Serhii Muzyka Serhii Muzyka 4 weeks ago.

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Category: Questions

Request for Assistance with Files Migration from HubSpot to Salesforce

Hi Team, I hope this email finds you well.  We are currently in the process of migrating our files data from HubSpot to Salesforce and would greatly appreciate any assistance ....

Created by Hari Vendra Hari Vendra 4 weeks ago.

Latest by Serhii Muzyka Serhii Muzyka 4 weeks ago.

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148 views

Category: Questions

Private Channels Slack data

How can I get data from private Slack channels? ....

Created by Felipe Poncion Felipe Poncion 4 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 4 weeks ago.

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Category: Questions

Import package from BigCommerce not importing data to SQL Server

We have a Import package that is fetching data from BigCommerce and importing to SQL Server. After running the package we can see that it succeeds, and we see the ....

Created by Ben Townsend Ben Townsend 4 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 4 weeks ago.

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Category: Questions

Urgent Support Contact

I have been trying to contact customer care since December. Our account has defaulted back to free access, which has limited the scheduled packages and queries that are used daily.   Can you ....

Created by Darren Francis Darren Francis 4 weeks ago.

Latest by Mariia Zaharova Mariia Zaharova 4 weeks ago.

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554 views

Category: Questions

Marketing Cloud Business Unit Access Issue for Data Extensions

I'm getting an Error for my Target: Unable to retrieve Data Extension using CustomerKeyI can see the Data Exension and do the mapping. And Additionally I can run data into ....

Created by Craig Gjerdingen Craig Gjerdingen 06 August 2020.

Latest by Serhii Muzyka Serhii Muzyka 5 weeks ago.

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132 views

Category: Questions

Column mapping

Hello, I'm trying to do a woocommerce integration. I'm doing the following steps:   1) Export woocommerce product to CSV file to FTP. (it works) 2) Import (upsert) woocommerce product ....

Created by barahonalino barahonalino 31 December 2022.

Latest by Yevheniia Bilotserkovska Yevheniia Bilotserkovska 03 January 2023.

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