Questions
Category: Questions
Migration of agents.skyvia.com as part of Skyvia infrastructure optimization
Dear users, Please be informed that as a part of our infrastructure optimization, we have migrated the agents.skyvia.com server. Due to this, you might encounter issues with the automatic ....
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New Skyvia IP 52.190.252.0
Dear users, Please be informed that Skyvia uses the new IP address 52.190.252.0 to access the databases. If you use firewall applications, please make sure that all three IP addresses ....
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Category: Questions
Read Me
Welcome to Skyvia Support portal. This is a place for asking questions, reporting bugs, and suggesting new features. Creating a new ticket is easy. Click the New Ticket button. Support ....
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Category: Questions
Error when downloading CSV from filemask but works using single file
I am receiving a download error while using FileMask only - the same file works when using "Single File" CSV mode. It also seems to be finding the file correctly ....
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Category: Questions
Historical Data GA3
Hello guys, I´ve made a test connection between google analytics and bigquery. I checked the Bigquery dataset and it has data since Nov 2020. However my GA data goes back ....
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Category: Questions
Data Splitting not supported.
What attempting to run package, am receiving following error msg: "Data Splitting is not supported in your subscription plan." Unable to locate remedy in help or knowledge base. ....
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Category: Questions
MySQL via SSH can't connect due to non-recoverable error occurred during a database lookup
I am able to connect via SSH from my local machine. However, when I try to connect through SkyVia I get an error. What am I missing? Can't connect to ....
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Category: Questions
Zoho Books - Missing custom fields in SQL Replication
Hi guys, please can you assist me with a query, I have created custom fields in Zoho Books "estimate' and others. When I try to pull the custom fields "customFieldHash" from the ....
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Category: Questions
Mapping Substring issue
I've tried to use the substring function to trim characters , but I'm still having trouble.I have used the syntax substring(,1,200) , but it's not saving. Please see attached ....
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Category: Questions
Failed Package-Shopify Salesforce Integration
Hello, Our packages are failing and I've isolated it to Inventory Levels coming out of Shopify. It's getting mapped through a source lookup so I can't write an expression to ....
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Category: Questions
I need access for a new hire
Hi there. I have a new hire that needs acccess to update one of our excel-sheets via Skyvia. No one at the company knows how to assign her access to ....
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Category: Questions
Package failed: Disposable provider cannot be reused.
We received this error running a package that uses a connection between Hubspot and SQL, and we are not able to find any documentation regarding the error. What could be ....
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Category: Questions
The value must have a valid JSON array format.
We found that one field is required. And when we are trying to map it is throughing an error. Please guide what we need to use & how to use ....
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Category: Questions
Connection Agent to one SQL server from different workspaces
Hello, I have two different workspaces set up. I need to have an agent installed on an SQL server that allows access from different workspaces. I am not sure if ....
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Serhii Muzyka
4 weeks ago.
Category: Questions
Request for Assistance with Files Migration from HubSpot to Salesforce
Hi Team, I hope this email finds you well. We are currently in the process of migrating our files data from HubSpot to Salesforce and would greatly appreciate any assistance ....
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Serhii Muzyka
4 weeks ago.
Category: Questions
Private Channels Slack data
How can I get data from private Slack channels? ....
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Category: Questions
Import package from BigCommerce not importing data to SQL Server
We have a Import package that is fetching data from BigCommerce and importing to SQL Server. After running the package we can see that it succeeds, and we see the ....
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Category: Questions
Urgent Support Contact
I have been trying to contact customer care since December. Our account has defaulted back to free access, which has limited the scheduled packages and queries that are used daily. Can you ....
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Category: Questions
Marketing Cloud Business Unit Access Issue for Data Extensions
I'm getting an Error for my Target: Unable to retrieve Data Extension using CustomerKeyI can see the Data Exension and do the mapping. And Additionally I can run data into ....
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Serhii Muzyka
5 weeks ago.
Category: Questions
Column mapping
Hello, I'm trying to do a woocommerce integration. I'm doing the following steps: 1) Export woocommerce product to CSV file to FTP. (it works) 2) Import (upsert) woocommerce product ....
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