Can't sign in with Salesforce

Can't sign in with Salesforce

My main account uses Salesforce to sign in however, every time I try I keep receiving an error like  this one:

Authorization Error - Skyvia

User with same name exist
Request Id: 462455d9-3d3d-40c9-bb79-707040a8e00a
I also tried signing in on a different browser to ensure it wasn't a local issue or caching problem.  The result was the same.  Any thoughts as to why I can't log in?