Fix Salesforce Inactive User Error in Skyvia

Salesforce: Inactive User Error

Overview

The "inactive user" error occurs at the Salesforce connection level in Skyvia. It means that the Salesforce user account used for the connection is inactive or no longer valid, so Salesforce blocks API authentication. As a result, Skyvia cannot run imports, syncs, or metadata refreshes.

You may see this error during scheduled imports, manual data transfers, synchronizations, or metadata refreshes.

Root Causes

Even if everything worked before, the error can appear if:

  • The Salesforce user was deactivated.
  • The license expired or was removed.
  • API access was revoked.
  • The user's profile or permissions were changed.

Resolution

  1. Ensure the Salesforce user account is Active.
  2. Reconnect to Salesforce (re-authenticate) in your Skyvia connection.
  3. Clear the Metadata Cache in the connection. If Salesforce schema changes were made (new fields, renamed objects, etc.), update the mappings as well.
  4. Save the changes and run the integration again.

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