Agent Connection Error

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  • Last Post 4 weeks ago
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Gavin Young posted this 4 weeks ago

Created and agent for a on-prem mysql database. Followed instructions and downloaded agent and installed plus the key making sure I didnt change the filename. When I run skyvia.agent.client.exe I get the following

Error: an error occured while sending the request. .... client and server can't communicate because they don't possess a common algorithm. 

Please advise - this is our first attempt at getting Skyvia running

 

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Gavin Young posted this 4 weeks ago

further to my last ticket - we have tested an agent from our other data centre and it connects immediately. The firewall in the DC where we can't ge tthe agent to connect has the same configuration i,e. allows https outbound and inbound. Can you advise of what other firewall / network settings to check

thanks

 

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Dmitriy Muzurov posted this 4 weeks ago

Hello Gavin,

Thank you for submitting a ticket with us.

It seems the firewalls support different TLS algorithms or cipher suites.

Please find out what TLS protocols are supported by firewall in DC that allowed agent connection and make sure the same configuration is used for the other firewall.

We are looking forward to hearing from you.

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