Backup not working

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  • Last Post 29 July 2020
Michael Small posted this 21 July 2020

After initiating backup, the backup ran for 24 hours without ending and had to be cancelled. No data was backed up as a result.

The backup should hae easily performed the backup well under 24 hours given the size of the instance.



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Dmitriy Muzurov posted this 22 July 2020

Hi Michael,

Thank you for submitting a ticket with us.

The backup package is not stuck, it is working.

There are a lot of data from your Jira account. Currently, 56228573 records are backed up. 

Please wait until the package is over.

Should you have any questions, do not hesitate to contact us back.

Michael Small posted this 22 July 2020

OK, thank you for updating us on this issue.

Michael Small posted this 27 July 2020

The WBDIGITAL backup has been running for a week.  Please provide feedback as rto when the backup will be completed and the amount of storage required so far.


Dmitriy Muzurov posted this 29 July 2020

Hello Michael,

Thank you for getting back to us.

The package got stuck for unknown reason and we had to cancel it.

Our developers moved the package to another node.

Please run it once again, we will monitor the case on the next run.

We are looking forward to hearing from you.