Bulk importing tickets from MySQL to Zendesk

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  • Last Post 02 January 2020
Deniz Bilgin posted this 28 December 2019

1. Is it possible to use the Zendesk create_many endpoint in order to do a bulk ticket import? I am setting up the appropriate mapping for tickets I have strored in a mysql darabase. 

I would like to pass along the ticket and the messeages that correspond to it. 

 POST /api/v2/imports/tickets/create_many.json 

2. I also need to be able to refrence the requeser, submitter etc... via the external_id that i have in my database - which i have imported into Zendesk's users table with the their provided csv tool. For this, will I need to do a source lookup for this?



Dmitriy Muzurov posted this 02 January 2020

Hello Deniz,

Thank you for submitting a ticket with us.

1. It's not possible to use that API because this one is implemented in Skyvia.

2. Yes, a source lookup mapping can be used. Please check this article.

Should you have any questions, do not hesitate to contact us back.