1. Is it possible to use the Zendesk create_many endpoint in order to do a bulk ticket import? I am setting up the appropriate mapping for tickets I have strored in a mysql darabase.
I would like to pass along the ticket and the messeages that correspond to it.
2. I also need to be able to refrence the requeser, submitter etc... via the external_id that i have in my database - which i have imported into Zendesk's users table with the their provided csv tool. For this, will I need to do a source lookup for this?