Can't Load Excel 365 Add In

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  • Last Post 09 June 2021
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votes
Scott Bixby posted this 11 May 2021

My excel 365 add in had been working great, but today I'm receiving the following error message.  I have checked network and internet connectivity, and I'm online, but when I click retry, I receive the same error. I have restarted my computer, but am still receiving the same result. Thanks, Scott

 

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Helen Shydych posted this 12 May 2021

Dear Scott,

 

Thank you for reaching us out.

We created a request for our developers. They are working on the issue  at the moment.
I will contact you as soon as possible.

 

Best regards,

Helen

Skyvia Team

0
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Helen Shydych posted this 18 May 2021

Dear Scott,


We have updated Skyvia Query Excel Add-in.


Please try performing the same actions again and tell us about the result.


Best regards,

Helen

Skyvia Team

0
votes
Helen Shydych posted this 09 June 2021

Hello Scott,


We have fixed the issue with Skyvia Query Excel Add-in.

Please, reinstall the Add-in, and try logging in.

If there is an error, clean the office cache. You can find more information here: https://docs.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache#clear-the-office-cache-on-windows

Tell us about the results.
We shall be awaiting your reply.


Best regards,

Helen

Skyvia Team

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