Connection Failure due to HTTP 409

  • 61Views
  • Last Post 27 March 2019
0
votes
Melissa Marshall posted this 21 February 2019

Hi there,

I'm having a lot of issues with the Skyvia and Google Sheets integrations.

 

Since Tuesday I can't refresh my data.

 

I get multiple errors when I attempt to refresh them.

 

So far today I reveived the following alerts:

 

  • Connection Failure due to HTTP 409
  • Exception. The coordinates or dimensions are invalid

 

 

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0
votes
Mariia Zaharova posted this 21 February 2019

Thank you for the report on this. We will investigate the issue and reply you back as soon as possible.

 

Best regards,

Mariia

-1
votes
Mariia Zaharova posted this 21 February 2019

Could you please specify the data source being used and query you are using.

 

Thank you!

0
votes
Melissa Marshall posted this 21 February 2019

 

The datasource is SF.

 

and we are using Lead and opportunities queries

 

0
votes
Melissa Marshall posted this 25 February 2019

Any updates on this? It has been a week since the issue begun.

-1
votes
Mariia Zaharova posted this 26 February 2019

We have made some changes related to Salesforce connections in Google Sheets Add-on. Please try again and notify us about the results.

0
votes
Melissa Marshall posted this 26 February 2019

It didn't work. Still can't refresh my reports....

-1
votes
Mariia Zaharova posted this 27 February 2019

Dear Melissa!

 

Please describe the details:

- exact steps you are performing (step-by-step scenario);

- send us screenshot of the error;

- specify the exact query you are using, etc.

 

Thank you.

0
votes
Melissa Marshall posted this 04 March 2019

Hi Mariia,

 

basically, I login through your google sheet add on and then I click on " Refresh All Sheets"

 

The results I get vary. There are times, where I only get my data from 2017. In other instances, the data refreshes until Jan 2019.

 

Not consistent.

 

Attached is the printcreen

 

save image

-1
votes
Mariia Zaharova posted this 04 March 2019

Thank you for these details! We are investigating this issue. 

 

Best regards,

Mariia

0
votes
Melissa Marshall posted this 04 March 2019

Any deadline for the issue to be addressed? It has been over two weeks....

0
votes
Melissa Marshall posted this 07 March 2019

Any updates on the issue? ??? This problem is having a major impact on our companies daily activities.

0
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Mariia Zaharova posted this 11 March 2019

Dear Melissa!

 

We have contacted you by email.

 

0
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Melissa Marshall posted this 14 March 2019

Hi Mariia,

 

I've received your email and I appreciate the refund.

 

But is there any update on the issue? This has been going for 3 weeks....which is crazy!!!!

0
votes
Mariia Zaharova posted this 18 March 2019

Dear Melissa!

Could you please tell us whether you are still encountering mentioned errors or not?

 

Thank you and looking forward to your reply.

0
votes
Melissa Marshall posted this 19 March 2019

The error has now changed.....

 

here is the message I am receiving

 

0
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Mariia Zaharova posted this 20 March 2019

We reproduced this issue. I will post here when fix is available.

0
votes
Mariia Zaharova posted this 27 March 2019

The issue is fixed.

 

Best regards,

Mariia

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