Daily scheduled backup not occurring since August

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  • Last Post 19 October 2021
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Steven Mandeli posted this 13 October 2021

Skyvia Backup is indicating that backup package "Daily full bu 1-8-21", scheduled for daily backup, has not actually been backed up since August.

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Nataliia Nikulina posted this 18 October 2021

Hello Steven,

 

Thank you for contacting Skyvia Support team.

 

We have passed your request to our development team and will contact you as soon as we have any updates.

Feel free to contact us in case of any questions or issues.

 

Best regards,

Nataliia,

Customer Support Engineer 

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Nataliia Nikulina posted this 19 October 2021

Hello Steven,

The issue happens because you’ve reached a limit of storage space for your backups.

After you reach the limit of your subscription, backups are not performed anymore till you manually delete unneeded backups to free space for new backups.

However, if a backup starts before the limit is reached, it will back up data successfully, even if it exceeds the limit.

Please follow the link below on how to manage storage space and delete the old snapshots and also about plans and limits in more detail:

https://docs.skyvia.com/backup/working-with-backups/managing-storage-space-and-deleting-old-snapshots.html

https://docs.skyvia.com/account-management/subscription-limits-and-plans-in-more-details.html

Let us know if you need any further assistance.

 

Best regards,

Nataliia,

Customer Support Engineer

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