edited 2 weeks ago
2 weeks ago
The error indicates that the Freshdesk API request limit is reached. When querying Freshdesk tickets via API v2, the amount of required Freshdesk API calls doubles, if you query ticket related fields. It means that to read the data from the 'TicketConversation' , 'TicketNote', TicketDetail' tables Skyvia needs to read each record in the parent 'Ticket' table, that is why the number of API calls is doubled. It is Freshdesk API specifics of implementation.
Regarding the record limits. Skyvia Free pricing plan allows to process up to 5000 records per month for Data Integration product.
As we can see you have reached this limit. It means that you will not be able to launch the Data Integration package until the counter resets. However you can activate a trial for any paid plan.
More details on subscriptions and trials are available here https://docs.skyvia.com/account-management/subscriptions-payments-and-trials.html
Should you have any questions please do not hesitate to contact us.