Dynamics 365 import - parentcustomerid$type field

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brendan dunleavy posted this 4 weeks ago

I am building an Import package to retrieve account+contact data from Salesforce into MS Dynamics 365.

Accounts are imported succesfully, but I get errors when it tries to import the contacts associated to their respective accounts. To my understanding the error received occurs because the parentcustomerid$type field is set to 'contact' but should be 'account'. 

The problem is that I am unable to change the value to 'account' when I try to edit the package. Is there a way how it can be changed?

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Serhii Muzyka posted this 3 weeks ago

Hello Brendan,

We have submitted the ticket for our technical team to fix the issue.

We will keep you informed about any updates and get back to you with the results.

To avoid this situation, we recommend creating two separate tasks like account – account and contact – contact. Map them like shown on the picture. 

Best regards,

Serhii

Technical Support Engineer

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brendan dunleavy posted this 3 weeks ago

I have tried the workaround as suggested and the import now succeeded.

However, please let me know when the original problem is resolved, because this workaround now means that we cannot filter parent records based on criteria from the child record since they are in separate tasks.

Many thanks.

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