Error on tables and Metadata loading fails

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Falgun Naker posted this 2 weeks ago

Production instance down again. 

Metadata loading error, recreated endpoint but still same error. Getting the following showing up on the endpoint:-

The error from salesforce states the following: - 

Error received from the external system: 500: { "error":{ "code":"","message":"A task was canceled." } 

Spoke to AWS support who said there is absolutely no load on their servers and have confirmed its a middleware fault. 

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Falgun Naker posted this 2 weeks ago

 Metadata has now loaded. 

The following shows the error spike for over an hour - 

 

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Mariia Zaharova posted this 2 weeks ago

 Hello!

 

 

If you click the failed request in the Log, do you see any additional details in the opened History Details window?

 

Best regards,

Mariia

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Falgun Naker posted this 2 weeks ago

States A Task was canceled 

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Mariia Zaharova posted this 4 days ago

Hello!

 

 

Could you please check if the same issue still occurs with your endpoints.

Looking forward to your reply.

 

Best regards,

Mariia

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Falgun Naker posted this 4 days ago

No, it does not occur currently. but this happens nearly every month, If you have a look back at my previous tickets you will see it has happened on multiple times and its only this issue I have brought up. I don't know what the fix is except recreating connection and endpoint each time this occurs, even then it may not fix it and I have to sit and wait for the Metadata to load somehow. 

 

The reason this is pressing for me is that we are using Skyvia with a production system, if Skyvia starts causing problems, not one of the 3000 users we have on Salesforce are able to search the external objects and we have to go back to writing things down with pen and paper and then go back to Salesforce once the Skyvia issue is resolved. 

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Mariia Zaharova posted this 3 days ago

If you have a look back at my previous tickets you will see it has happened on multiple times and its only this issue I have brought up.

We can see one of your previous requests, but we cannot confirm that the issues are the same. In your previous topic, we asked you to provide additional information for further investigation.

 

Yesterday we have applied a fix for the "A task was canceled" issue. If the issue with slow metadata loading will occur again, please let us know and we will conduct a deeper investigation from our side.

 

Best regards,

Mariia

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