Error synchronising Jira with MySQL

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  • Last Post 13 May 2019
0
votes
Darwinex Tradeslide posted this 16 April 2019

Hi support,

I'm trying to synchronize all about issues from Jira to MySQL. The sychronization begins well, but after some minutes, I receive this error:

"Connection settings are invalid. Please check your Domain, User, and/or Password values."

I've checked and tested the connection and all is ok.

Could you help me, please?

Thanks!

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0
votes
Mariia Zaharova posted this 17 April 2019

Hi!

Please refer to this link  and check that all Jira connection parameters are correct. For example, for User parameter you should use user email address to login with.

 

Looking forward to your reply.

 

Best regards,

Mariia

0
votes
Darwinex Tradeslide posted this 17 April 2019

Hi,

I've  checked the connection params and when I test, all it's ok.

 

0
votes
Dmitriy Muzurov posted this 19 April 2019

 Hi,

 

Thank you for details.

 

The issue most likely is related to Jira. Please refer to their comment here

 

We would recommend resetting your password in Atlassian and make sure you’re using your Atlassian Account credentials instead of SAML credentials if you have that setup.

 

Should you have any other questions, do not hesitate to contact us back.

0
votes
Darwinex Tradeslide posted this 08 May 2019

Hi support,

I've reset the password but, I've the same problem. I tried the new password at Jira website and it's ok.

Any ideas?

 

Thanks

0
votes
Dmitriy Muzurov posted this 13 May 2019

Hi,

Thank you for getting back to us.

The issue is related to Jira, so we would advise to raise a ticket with their support.

Should you have any questions, do not hesitate to contact us back.

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