Errors while running backups on Magneto store

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0
votes
marco prisco posted this 3 weeks ago

Hi Support,

Our team has created a Backup connection with our Magneto store. We have run the backup as well and the backup processed successfully but we are getting a few failed errors on the snapshot. Check the screenshot for reference.

Screenshot: https://prnt.sc/MjE2WyDvGtnt 

Could you please check these errors from your end and let us know what are there errors related to?

Please let us know if you have any questions.

Thanks

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votes
Yevheniia Bilotserkovska posted this 3 weeks ago

Hello Marco.

Thank you for contacting us.

'Internal Error. Details are available in Magento log file.' - this is Magento related issue. It says that you need to check the Magento log to find details about the error. 

'Unable to read data from the transport connection: the connection was closed' - this error usually means that the target machine is running, but the service that you're trying to connect to is not available (either it stopped, crashed, or is busy with another request). 

In this case we would recommend you to contact your Magento administrator.

Feel free to contact us in case of any additional questions.

Best regards,

Yevheniia Bilotserkovska

0
votes
marco prisco posted this 2 weeks ago

Hello, support,

 

Our team has created a Backup connection with our Magento store(Staging site). We have run the backup as well and the backup processed successfully but we are getting a few failed errors on the snapshot. Check the screenshot for reference.

Screenshot: https://prnt.sc/y8Uj294MuyL6 

Could you please check these errors from your end and let us know what are there errors related to?

Please let us know if you have any questions.

0
votes
Yevheniia Bilotserkovska posted this 2 weeks ago

Hello Marco.

Thank you for your reply.

You have several types of issues in the Backup. All of them are Magento related issues:

1.  'SQLSTATE[42S02]: Base table or view not found: 1146 Table 'db_20aug_cfngb9fk8ks.catalog_category_product_index_store0' doesn't exist'

This error means you do not have a required table in the database. Looks like an extension was not installed properly. You can find some useful information about this error here https://community.magento.com/t5/Magento-1-x-Technical-Issues/SQLSTATE-42S02-Base-table-or-view-not-found-1146-Table/td-p/49038

2. '503 Service Temporarily Unavailable'

A Magento 503 Service Temporarily Unavailable error often occurs when you install a Magento 2 extension or try to update your store. Please find details here https://www.cloudways.com/blog/magento-503-error/

3. 'The consumer isn't authorized to access Magento_Catalog'

This error means that you do not have the authorization to access the requested API.

https://www.offset101.com/magento-2-x-rest-apis-fix-consumer-isnt-authorized-access-resources/

https://community.magento.com/t5/Magento-2-x-Technical-Issues/REST-API-The-consumer-isn-t-authorized-to-access-resources-2-3-1/td-p/133545

For getting more details we would recommend you to reach out to your Magento administrator.

If you need any additional information from our side feel free to contact us.

Best regards,

Yevheniia Bilotserkovska

0
votes
marco prisco posted this 2 weeks ago

Hello Yevheniia Bilotserkovska,

1. 'SQLSTATE[42S02]: Base table or view not found: 1146 Table 'db_20aug_cfngb9fk8ks.catalog_category_product_index_store0' doesn't exist'

This error means you do not have a required table in the database. Looks like an extension was not installed properly. You can find some useful information about this error here https://community.magento.com/t5/Magento-1-x-Technical-Issues/SQLSTATE-42S02-Base-table-or-view-not-found-1146-Table/td-p/49038

Answer: we fixed this one on staging.

2. '503 Service Temporarily Unavailable'

A Magento 503 Service Temporarily Unavailable error often occurs when you install a Magento 2 extension or try to update your store. Please find details here https://www.cloudways.com/blog/magento-503-error/

Answer: it seems to be server issue or server overload issue or something, we can't do on our end.

3. 'The consumer isn't authorized to access Magento_Catalog' This error means that you do not have the authorization to access the requested API.

Answer: We've checked the admin credentials and generated token. using token we can able to access orders data from api. please see below attached screenshot. so we're thinking it's an issue in the backup process. after giving right credentials why it's throwing error. please see this screenshot. - https://ibb.co/mv2kJ1X

Please let us know if you have any questions.

Thanks,

0
votes
Yevheniia Bilotserkovska posted this 2 weeks ago

Hello Marco.

Thank you for your reply.

Currently there are 2 types of errors in your Backup. 

1. Internal Error. Details are available in Magento log file. This is Magento related issue.

We have checked the logs of your snapshots, and as we can see, the errors indicate that there was an internal error on Magento side and the error details are available in the reports:

Report ID: webapi-62e0eea266ab8

Report ID: webapi-62e0eea511ec5

Report ID: webapi-62e0eec986efb

Report ID: webapi-62e0eece9e3ef

You can contact Magento support to help or you can find these reports, as advised here: https://magento.stackexchange.com/questions/261669/magento2-2-5-how-to-access-magento-log-file-for-web-api

2. Unable to read data from the transport connection: The connection was closed.

This could be a system error when the request was executed for a long time and at the same time the API fell. Please check your connection is stable.

Please let us know in case of any questions.

Best regards.

Yevheniia Bilotserkovska

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