External ID Column drop-down list is blank

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  • Last Post 2 weeks ago
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Dan Hardy posted this 2 weeks ago

Hi-

I'm trying to import records from a CSV file to a "junction" object in Salesforce.  This junction object has 2 parents.  I'm trying to use the External ID Column drop-down list for each of the required foreign key fields.  For the 1st parent, I can select a field from the Target in the "External ID Column" okay.  However, when I try to select a a field from the Target in the "External ID Column" for the 2nd field, the dropdown list is blank and I cannot select anything.  

Do you have any suggestions how I can make this work?

Thanks!
Dan

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Dan Hardy posted this 2 weeks ago

Actually, I figured out how to fix this.  I needed to clear the metadata cache on the Salesforce connection.  Then the external column dropdown list worked.  

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Mariia Zaharova posted this 2 weeks ago

Hi Dan!

 

Glad to see that the issue is resolved. Feel free to contact us in case of any further issues.

 

Best regards,

Mariia

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