Hi,
The backup has been running but we are up to 274k ticket records in our freshdesk. Is there a limitation I can put on to only backup so many records in a time span so Freshdesk (i'm guessing) doesn't give me that error?
Update, I got a trial of Data Integrator up to 10m, ran another backup. Same 7 errors. Too many requests.
Hello Clay.
Thank you for contacting us.
Error 'The remote server returned an error: (429) Too Many Requests.' is a Freshdesk-related issue. This error is generally caused when the rate limit for the account is breached. There are defined limits for the number of requests that can be made in a specific time frame. You can find more details regarding this here or contact Freshdesk support.
Please let us know if you need any additional information from our side.
Best regards,
Yevheniia Bilotserkovska.
I have the same issue. Would be great to have a way to set a rate limit in the connection settings and force the query process to stay below the rate limit.
Hello Damien.
Thank you for contacting us.
Unfortunately such a possibility currently is not supported from our side.
But you can try to change your Rate limit plan, please find more information about Freshdesk Rate limit here or contact Freshdesk support.
