Freshdesk/HubSpot custom field mapping

  • 41Views
  • Last Post 16 September 2020
0
votes
Carl Bouckaert posted this 15 September 2020

Hi, I'm doing a mapping for an import from Freshdesk to HubSpot but some of the HS custom fields are not appearing for the mapping. 

I enclose a screenshot where you can see that one custom field appears ("Custom Status"). Why some custom fields appear and others don't? 

Thanks, 

Ozlem

 

Attached Files

0
votes
Dmitriy Muzurov posted this 16 September 2020

Dear Ozlem,

Thank you for submitting a ticket with us.

Please clear Metadata Cache in your HubSpot connection and click Refresh in the mapping page to load new metadata.

Should you have any questions, do not hesitate to contact us back.

Close