Freshdesk/HubSpot tickets

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  • Last Post 23 October 2020
0
votes
Carl Bouckaert posted this 21 October 2020

Hi, 

When I import a ticket from Freshdesk to HS, it adds ".0" to the ID:

 

Is there a way to avoid this? 

Thanks, 

Özlem

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votes
Mariia Zaharova posted this 22 October 2020

Hello Özlem,

 

Thank you for contacting our Skyvia Team!

 

Could you please specify the package Id (or its name) so that we are able to check it and give you some comments, suggestions?

 

 

Best regards,

Mariia

 

0
votes
Carl Bouckaert posted this 22 October 2020

Hi Mariia, 

 

It's package  "TEST 2: Freshdesk => HS (tickets import)" (ID 109724)

 

Thanks, 

Özlem

0
votes
Mariia Zaharova posted this 23 October 2020

Hello Özlem,

 

Thank you for your reply.

We will check your package and scenario and let you know the results as soon as possible.

 

 

Best regards,

Mariia

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