FTP Connection

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  • Last Post 2 weeks ago
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Richard Clark posted this 3 weeks ago

Hello,

I have created a Connection to an FTP (Magento 2 FTP). A can successfully test the Connection, however when I try to create a new Import and I add a Task, I am then immediately told that the Connection has failed and the message is 'Unable to build data connection: Operation not permitted.'

What is the likely issue here?

Thank you,
Richard

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Dmitriy Muzurov posted this 2 weeks ago

Hi Richard,

Thank you for submitting a ticket with us.

It seems your FTP server tries to negotiate over TLS 1.3 while Skyvia does not support it yet. Please limit the TLS version on your server to TLS 1.2.

Should this not work, add this directive to your FTP's configuration file:

TLSOptions NoSessionReuseRequired

We are looking forward to hearing from you, should you have any questions.

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