Import package extremely slow

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votes
Peter Blonde posted this 3 days ago

We have 2 scheduled packages in Skyvia. Both packages contain the same sort data/rows/numbers, but 1 import takes 30 minutes and the other one 5 hours. Can it be explained how this is possible?

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Nataliia Nikulina posted this 2 days ago

Hello Peter,

 

Thank you for contacting Skyvia Support team. 

 

Please send us the links to both packages so we continue to investigate the issue.

We look forward to hearing from you.

 

Best regards,

Nataliia,

Customer Support Engineer

0
votes
Peter Blonde posted this 2 days ago

Hi Nataliia,

 

the links are:

https://app.skyvia.com/#/34138/packages/61663

https://app.skyvia.com/#/34138/packages/61639

 

if you need more information, please let me know.

 

regards Peter Blondé

 

0
votes
Nataliia Nikulina posted this 2 days ago

Hello Peter,

 

Thank you for contacting Skyvia Support team.

 

Please select a 'Use new runtime' checkbox on the tab bar of both packages and save the changes.

After that you can launch both packages once again.

This will help us to monitor the package performance results better. 

 

Kindly update us about the results. We look forward to hearing from you.

 

Best regards,

Nataliia,

Customer Support Engineer

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