import to zendesk

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0
votes
Amit Bareket posted this 3 weeks ago

Hi again,

When trying to import Name and email to zendesk

I get error : "The value of the column DomainNames has incorrect JSON format"

I can see in the errors csv that the values are correct.

0
votes
Mariia Zaharova posted this 3 weeks ago

Hello Amit,

 

Zendesk DomainNames field (Organization table) stores values in the JSON format, for example:

[

  "example.com",

  "test.com"

]

 

Thus, simple column mapping will not work. You should either have field storing values in such format in your database or use Constant mapping (if this suits your scenario).

 

Best regards, 

Mariia

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