Invitation function does not work

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  • Last Post 02 September 2020
Christoph Eschweiler Apracor GmbH posted this 24 August 2020

I have invited a user to our account via the inviation function in the account section of Skyvia but unfortunately the invited user does not get any notification when logging in to his/her account where he/she should be able to choose between his/her default account or the account of the user that invited him/her. According to your documentation it should work like this.


I am in charge of both accounts

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Dmitriy Muzurov posted this 26 August 2020

Hello Christoph,

Thank you for submitting a ticket with us.

We raised a ticket with our development team to investigate this.

Once there are any details, we will let you know.

Christoph Eschweiler Apracor GmbH posted this 31 August 2020

Can you give me an update on the current status, please.

Dmitriy Muzurov posted this 02 September 2020

Dear Christoph,

Thank you for getting back to us.

The flow of inviting new users was changed and it was not reflected in the documentation.

Currently, it is fixed, you are welcome to check it.

Invited users are not prompted to select an account during login but receive email notifications to their email boxes with the URL they should click.

We are looking forward to hearing from you, should you have any questions.