found this reported earlier this year and it looked like it was a SkyVia issue last time.
Is there an issue going on? Getting "Provider creation failed"
- Last Post 22 October 2022
I think that person is a customer too and was trying to help SkyVia identify the root cause on their end. I don't think SkyVia personnel has acknowledged anyone's issues tho. We didn't vet this platform and only signed up for it because of our partner who already used it. But we're trying to use this tool for production integration use cases and now I'm wondering if this tool will become a risk for us if their support doesn't have response, update, resolution SLA's. Started looking into their support tickets and historically it looks like it takes days sometimes to hear back. This was the first ticket I had to submit tho so not sure what to expect and thankfully we're not in production yet...
I'm a customer too - I'm just telling you that Skyvia ran out of disk space on June 30 when this happened the last time - maybe coincidence that both issues happened on the same day but I'm pretty sure they are having a serious operational issue. Last time I tweeted at them and that seemed to have gotten someone's attention.
Ah I thought you were a rep, Placester: Skyvia, my apologies. We've been without resolution or response all day, much like yourself with critical systems being impacted.
Sadly enough if you message the support rep direct you get this response:
Mariia Zaharova has exceeded their inbox size - unable to send message
They seem to also be having an issue with Export. I'm receiving the error in the csv:
Unable to load DLL 'sqlite3': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
This is very disturbing.
In the past, they have not responded until the problem is resolved and the coffee is cleaned out of the server. It would be nice to at least get a "We are working on it..." so we know THEY know there is a problem for our businesses.....
I think all of support is in eastern Europe and it's now after midnight...Hong Kong staff should be awake by now - but it's Saturday. I wonder where their ops team is located and why their pagers aren't going crazy by now...
We are really sorry for the inconvenience.
The issue was on Skyvia's side and has now been fully resolved. You can continue using all the features of our product.
Should you have any other questions, don't hesitate to reach out.
Technical Support Engineer