Is there an issue going on? Getting "Provider creation failed"

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  • Last Post 22 October 2022
10
votes
Joseph Mucho posted this 21 October 2022

found this reported earlier this year and it looked like it was a SkyVia issue last time.

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4
votes
Placester: Skyvia posted this 21 October 2022

We are having the same issue on our end for all of our Salesforce replication packages since at least 2022-10-21 @ 14:52 UTC.

5
votes
Carl Knecht posted this 21 October 2022

I am receiving the same issue on a Salesforce Replication package. packages not using SF are working fine.

4
votes
Joseph Mucho posted this 21 October 2022

Mine is just a simple import package of 2 tables from a SQL Server source:

6
votes
Stuart Grodinsky posted this 21 October 2022

My org is also having this problem. 10am EST replication ran successfully, 11 am EST replication failed.

3
votes
Aaron Harrell posted this 21 October 2022

We too are having the same issue and support chat is completely non-functioning.

3
votes
Placester: Skyvia posted this 21 October 2022

I believe this was root cause last time https://support.skyvia.com/thread/there-is-not-enough-space-on-the-disk-2/

3
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Joseph Mucho posted this 21 October 2022

I think that person is a customer too and was trying to help SkyVia identify the root cause on their end.  I don't think SkyVia personnel has acknowledged anyone's issues tho.  We didn't vet this platform and only signed up for it because of our partner who already used it.  But we're trying to use this tool for production integration use cases and now I'm wondering if this tool will become a risk for us if their support doesn't have response, update, resolution SLA's.  Started looking into their support tickets and historically it looks like it takes days sometimes to hear back.  This was the first ticket I had to submit tho so not sure what to expect and thankfully we're not in production yet...

2
votes
Placester: Skyvia posted this 21 October 2022

I'm a customer too - I'm just telling you that Skyvia ran out of disk space on June 30 when this happened the last time - maybe coincidence that both issues happened on the same day but I'm pretty sure they are having a serious operational issue.  Last time I tweeted at them and that seemed to have gotten someone's attention.

  • Supported by
  • Jonathan Nelson
  • Aaron Harrell
2
votes
Mike Cleary posted this 21 October 2022

Same here. Worked earlier today but failing now.

  • Supported by
  • Jonathan Nelson
  • Aaron Harrell
1
votes
Aaron Harrell posted this 21 October 2022

Ah I thought you were a rep, Placester: Skyvia, my apologies. We've been without resolution or response all day, much like yourself with critical systems being impacted.

Sadly enough if you message the support rep direct you get this response:

Mariia Zaharova has exceeded their inbox size - unable to send message

  • Supported by
  • Joseph Mucho
2
votes
Placester: Skyvia posted this 21 October 2022

yeah five hours is a long time to be without salesforce data synchronization - problem is - it's nearly 10pm on a Friday night where they are - I don't think this is getting solved today

  • Supported by
  • Joseph Mucho
  • Aaron Harrell
1
votes
Carl Knecht posted this 21 October 2022

They seem to also be having an issue with Export. I'm receiving the error in the csv:

 

Error

Unable to load DLL 'sqlite3': The specified module could not be found. (Exception from HRESULT: 0x8007007E)

This is very disturbing.

  • Supported by
  • Aaron Harrell
1
votes
Jonathan Nelson posted this 21 October 2022

In the past, they have not responded until the problem is resolved and the coffee is cleaned out of the server.  It would be nice to at least get a "We are working on it..." so we know THEY know there is a problem for our businesses.....

  • Supported by
  • Aaron Harrell
1
votes
Margaret Ngai posted this 21 October 2022

Has anyone gotten acknowlegement that they are working on this issue?

  • Supported by
  • Aaron Harrell
1
votes
Aaron Harrell posted this 21 October 2022

No, nothing. I've emailed support and two sales reps several hours ago. Nothing all day. Pretty unprofessional.

  • Supported by
  • Scott Searle
1
votes
Tory Monahan posted this 21 October 2022

We are also having this problem!

  • Supported by
  • Scott Searle
0
votes
Placester: Skyvia posted this 21 October 2022

I think all of support is in eastern Europe and it's now after midnight...Hong Kong staff should be awake by now - but it's Saturday.  I wonder where their ops team is located and why their pagers aren't going crazy by now...

0
votes
HIS Admin posted this 22 October 2022

We are having this problem too.  It's impacting our business so we urgently need Skyvia to take action.  Please, Skyvia, provide a fix immediately!

0
votes
Jay Ong posted this 22 October 2022

Like everyone, I am having the same issue as well! 

0
votes
Serhii Muzyka posted this 22 October 2022

Hi,

We are really sorry for the inconvenience.

 

The issue was on Skyvia's side and has now been fully resolved. You can continue using all the features of our product.

 

Should you have any other questions, don't hesitate to reach out.

 

Best regards,

Serhii

Technical Support Engineer

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