Job Keeps Failing

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  • Last Post 5 days ago
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Aaron King posted this 2 weeks ago

My Job 'Synchronize Records' has been failing since Oct 9th.  However, it returns no error to troubleshoot.  It just says failed.  Please let me know what has failed soI can fix it.  I tested the connection to make sure its not an cred error, but the connection is working.  I have not modified this job in a while, so I don't know why it just started failing.

Last Run #28656196

Thanks,

Aaron

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Dmitriy Muzurov posted this 2 weeks ago

Hi Aaron,

Thank you for submitting a ticket with us.

Please authorize us a test run on the package name "Synchronize Records" ID 35552.

We will not access any sensitive data, the package will be run with extended logging.

We are looking forward to hearing from you.

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Aaron King posted this 2 weeks ago

I give you permission to run the test package. 

Thanks,

Aaron

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Dmitriy Muzurov posted this 2 weeks ago

Dear Aaron,

Thank you for quick reply.

We have created a requeest for our development team.

Once there are any details, we will update the post.

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Aaron King posted this 1 weeks ago

Its been about 5 days haven't heard back.  Its crippling our reports, I will have to rebuild the entire thing it I don't get a response soon.

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Dmitriy Muzurov posted this 6 days ago

Dear Aaron,

Thank you for getting back to us.

Our development team fixed the issue and the fix will be implemented on production with new Skyvia release.

We expect new release to arrive within the next two weeks.

Once it is done, we will update you.

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Aaron King posted this 6 days ago

Thanks Dmitriy,

I don't mean any disrespect, I love your product.  But we are being charged for a product that we cannot use for two weeks and has been failing for over a month.  If the problem resides on the Dev side and not anything we did, can you credit us for at least last month when it wasn't working? 

Thank you,
Aaron

 

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Dmitriy Muzurov posted this 5 days ago

Dear Aaron,

We have replied to you by email.

Feel free to contact us back, should you have any questions.

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