Jobs Stuck

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  • Last Post 2 weeks ago
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David Rose posted this 2 weeks ago

 I am running data migrations and I have jobs that will sometimes take 4 to 5 minutes, and other times, they are processing for hours and nothing happnes.  When I try to cancel the job, nothing happnes.


This seems to happen at night more frequently than during the day.

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Dmitriy Muzurov posted this 2 weeks ago

Hello David,

Thank you for submitting a ticket with us.

When you click Cancel, the current task execution continues. After the completion of the current task, the package stops. If there are more tasks in the package, they are not executed. If your package contains only one task, the cancel operation takes as much time as it is required for the package completion.

It's hard to evaluate all packages from your account. We checked the latest runs of your packages and saw successfully migrated records. Please provide us with some specific package which you face issues with, so that we check it.

We are looking forward to hearing from you.

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David Rose posted this 2 weeks ago

Please look at this package - https://app.skyvia.com/#/packages/81981

 

If you look at the run history, you will see the pattern I'm talking about.  Most are completed sucesfully in under 5 minutes.  Then one on Nov 3rd(#28575328) was running for 12 hours before it cancelled.  The run from NOv 5th (#28661334) took 50 minutes before it was cancelled

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Dmitriy Muzurov posted this 2 weeks ago

Dear David,

Thank you for getting back to us.

Our system had an unexpected maintenance on these Sunday/Monday, so that is not the time of actual package running but staying in a queue.

We see that 250-280k of records take around 5 minutes in most cases for your package, however the run ID 28415321 with 164330 of processed records took 40 minutes.

Execution time depends not only on Skyvia load but on source/target availability and state.

We suppose the same reason took place for the run ID 28661334.

Should you have any questions, do not hesitate to contact us back.

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David Rose posted this 2 weeks ago

I can assure you that both the source and target systems were up and functioanl during those times since I was using both of the systems.  Is there any type of emergency support that I can leverage the next time this happens?  

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Dmitriy Muzurov posted this 2 weeks ago

Dear David,

Thank you for reply.

Our support service is working at business hours UTC+2:00 Monday-Friday. There is no emergency channel.

Please let us know if you face the same issue.

We are looking forward to hearing from you, should you require any further assistance.

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