Dear users,

 

Please be informed that as a part of our infrastructure optimization, we have migrated the agents.skyvia.com server. Due to this, you might encounter issues with the automatic restart of agents (the Agent is running but the Agent is not connected error occurs in Skyvia). 

As a solution we suggest the following steps:

1) Restart your Agent.

if the above step does not help

2) Check that the IP of agents.skyvia.com has changed: ping agents.skyvia.com should return 168.61.20.45. If not, please run ipconfig /flushdns and restart your Agent once again.

 

If you encounter any issues with this, please feel free to contact us. We will be glad to provide you with the most suitable solution.

 

Best regards,

Mariia

Skyvia Team