Hello Support,
I noticed in my backups for July a period 21 days is missing across multiple backups. I have attached a screen shot of the missing time period. Any ideas what happened?
-Adam
Hello Adam,
Thank you for contacting Skyvia Support team.
We are looking into the case and will get back to you soon with the reply.
Regards,
Nataliia
Hello Adam,
We have checked all 3 backups in your workspace and all of them did not work from the 6th - 7th till the 28th of July.
Most likely, the issue is connected with the fact that the subscription was not paid in time and backup was switched to a free one and in this case, a package did not work on a schedule, the auto-clean option did not work as well.
Should you have any further questions, let us know.
Best regards,
Nataliia
