Missing backups

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Adam Kozaryn posted this 3 weeks ago

 

Hello Support,

I noticed in my backups for July a period 21 days is missing across multiple backups. I have attached a screen shot of the missing time period. Any ideas what happened?

 -Adam

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Nataliia Nikulina posted this 3 weeks ago

Hello Adam,

Thank you for contacting Skyvia Support team.

We are looking into the case and will get back to you soon with the reply.

Regards,

Nataliia

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Nataliia Nikulina posted this 2 weeks ago

Hello Adam,

 

We have checked all 3 backups in your workspace and all of them did not work from the 6th - 7th till the 28th of July. 

 

Most likely, the issue is connected with the fact that the subscription was not paid in time and backup was switched to a free one and in this case, a package did not work on a schedule, the auto-clean option did not work as well. 

 

Should you have any further questions, let us know. 

 

Best regards,

Nataliia

 

 

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