MySQL to Zoho Desk - Mapping Contacts

  • 26Views
  • Last Post 3 weeks ago
DUCASSE Bastien posted this 3 weeks ago


I would like to synchronize MySQL to ZohoDesk. I have an error when I want to do the data mapping. I can't save because I get a message saying that mappings are missing. What are the mandatory elements? 

Thanks in advance for your help. 


Attached Files

Yevheniia Bilotserkovska posted this 3 weeks ago

Hello Bastien,

Thank you for contacting us.

In case if you are trying to create a Synchronization package, mapping for both directions should be set up. Please see the links below to learn more:

Please note that the Synchronization package is intended for bi-directional synchronization. If you need to sync data in one direction, it's better to consider using an import package with the UPSERT operation that can insert new records and update existing records. Please see the links below to learn more:

Feel free to contact if you have any additional questions, we will be happy to help.

Best regards,

Yevheniia Bilotserkovska.