Not receiving error notifications

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Piroska Bisits-Bullen posted this 4 weeks ago

We had a package fail completely (0 success records). I received the notification which was sent to piroska.bisits-bullen@mable.com.au but my colleague did not receive the notification, even though he is an administrator and specified that the notifications should be sent to him. This has happened repeatly now, and he hasn't received any error notifications at all. His email address is william.childs@mable.com.au

I've attached a screen shot of his notification settings, and the notification that I received.

Thanks,

Piroska

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Sabina Bashuk posted this 4 weeks ago

Hello. We have checked it on our end, and can see that at the moment the field of email notifications for piroska.bisits-bullen@mable.com.au is set empty, and for william.childs@mable.com.au it is set to william.childs@mable.com.au.

Could you please double-check it on your end?

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Piroska Bisits-Bullen posted this 3 weeks ago

That's correct, but the issue is that William isn't receiving any notifications at all, even though he has his notifications set to send to william.childs@mable.com.au

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Sabina Bashuk posted this 3 weeks ago

As we can see, there were no packages run under william.childs@mable.com.au during the last several months.

What packages notifications have been expected to be delivered to william.childs@mable.com.au?

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Piroska Bisits-Bullen posted this 3 weeks ago

We want William to receive notifications for all packages in Skyvia, regardless of who created or ran them. How can we set that up?

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Sabina Bashuk posted this 3 weeks ago

Hello Piroska,

In this case, you will need to add his email address to the Email Notifications settings in each account you'd like to receive notifications from

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Piroska Bisits-Bullen posted this 3 weeks ago

Ok, so I need to add William's email address in the notification settings for my own account then, because I am the person who created the package.

I can do this, but the problem is that I am leaving the company. So how do I make William the owner of all the packages I create, so that he (or anyone else in the future) can receive notifications without having to access my acount, which will no longer existing once I leave?

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Sabina Bashuk posted this 2 weeks ago

Hi Piroska,

Sorry for the delayed reply.

It works the following way:

User 1 has a Workspace with packages where he is Admin, he assigns User 2 an Admin role for this Worspace.

After that user 2 is able to delete User 2 from the Workspace and leave all the packages to himself.

For more information please check: https://docs.skyvia.com/collaboration.html

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Piroska Bisits-Bullen posted this 2 weeks ago

Thanks for that explanation

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