Not receiving Register email

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  • Last Post 28 August 2018
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Cameron Bennett posted this 27 August 2018

Hello -  an account owner added me as a user on their account (cbennett@hultmarketing.com) but I never received a registration email.  I tried using Forgot My Password link but did not get an email from that either.  Please help me log in. 

The account is for CBIZ and the owners email address is Alex.Martin@CBIZ.com

Thanks, Cam

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Mariia Zaharova posted this 28 August 2018

Please refer to https://skyvia.com/resources/docs/index.html?account_users.htm ("Inviting and Deleting Users from Account" section).

The invitation emails are not sent in this case. When the invited user logs into his Skyvia account (or signs up, if the users are not yet registered), he can choose whether to use his default account or the account of the user that invited him.

Please note, a user cannot have access to packages, connections, and stored queries of other users, sharing the same account. This allows limiting access of different users to the company data. When several users share the same account, this means that they share the same pricing plan subscriptions and resource limitations. For example, if two users share an account with a subscription for the free plan for Query, which has a limit for a five queries per day, after they execute five queries in total (be it 2 for one user and 3 for another or 5 for one user and 0 for another), both users won't be able to execute queries till the next day.

Thus, please register your Skyvia account and then choose the account of the user that invited you.

 

If you have any further questions, feel free to contact us. We will be glad to answer all your further questions.

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