Object 'contactTags' not found on ActiveCampaign backup

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advalyze posted this 2 weeks ago

hello,

since 10th August 2020 we've got this error during backups, we didnt have this error before. Anyone has idea how to fix this?

We really need 'contactTags' on ActiveCampaign to be backed up.

fauzi

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Dmitriy Muzurov posted this 2 weeks ago

Hello Fauzi,

Thank you for submitting a ticket with us.

We raised a ticket with our developers to investigate this.

Once there are any details, we will let you know.

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Dmitriy Muzurov posted this 2 weeks ago

Dear Fauzi,

The table ContactTags was renamed to Tags.

Please move to backup package edit page, so that the list of your objects is updated.

Should you have any questions, do not hesitate to contact us back.

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advalyze posted this 4 days ago

Hi Dmitry,

thanks for your responses.

I don't quite get it tho what you mean by this "Please move to backup package edit page, so that the list of your objects is updated."?

Can you please specify it?

Fauzi

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Dmitriy Muzurov posted this 4 days ago

Dear Fauzi,

Thank you for getting back to us.

Here is the tutorial how to edit backup packages.

Should you have any questions, do not hesitate to contact us back.

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