I have an existing package that runs daily. at a scheduled time after everyone logs off it grabs a csv file from box.com and inserts the data into salesforce. It will now not run and the error 'Package failed: Refresh token has expired' is the displayed reason, I have reset the connections by signing into both platforms again. When I ran the package yesterday from the 'run' button it worked fine after the resigning so I reset it to run at a scheduled daily time in the afternoon. When I checked it this morning it is showing the same error and will not run even from when it is ran from the button.
Package failed: Refresh token has expired
- Last Post 05 May 2022
Our developers are working on this issue at the moment.
Meanwhile, please try the following: create a completely new Box connection and use it in your package. Let us know the results in this case.
Thank you for your reply.
Please inform us about the results.
Thank you for letting us know.
We have made some changes that should fix this issue. Please let us know if you encounter it again.
NOTE: if you change the password to your Box account this leads to tokens expiration.
The current issue is related to the Box connector only. The issue is related to recent changes of Box API in regards to refresh token URLs. We plan to update Skyvia with the fix in 1-2 weeks.
Paid account does not affect this issue. This issue is actual for all Skyvia users.