Package Import: Run ID failed - No data imported

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  • Last Post 06 February 2023
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Mana Olandj posted this 01 February 2023

Hello,

We have an issue regarding a Skyvia package. Name: F1GR_CUSTOMER-UPDATE-last year

We observe error on the package update. No success rows added / no error rows either.

The last error message is: 'Package failed: Error accessing web service'

Run date: Jan 24, 2023 5:26:04 PM

Run Id: 120658783

Schedule: every month on day 1 at 9:50pm

Account: Platinium Group

Thank you in advance for your help!




 

 

 

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Serhii Muzyka posted this 02 February 2023

Hi,

 

Thank you for contacting Skyvia Support.

 

Please be informed that we received your request and working on it. We will get back to you once we have the result.

 

Sorry for the inconvenience.

 

Best regards,

Serhii

0
votes
Serhii Muzyka posted this 03 February 2023

Hi Mana,

 

We hope you are well!

 

Please be informed that we sent your request to the development team for investigation. We will get to you once we have the result.

 

Should you have any other questions, don't hesitate to reach out.

 

Best regards,

Serhii

0
votes
Serhii Muzyka posted this 06 February 2023

Hi,

Thank you for the patience with the request.

 

After a closer look at your situation, we see that you have set up the Batch Size to 1 which might cause the issue. It runs 150k+ records through the entire flow one at a time. 

We recommend increasing the Batch size and run your package again.

See more about the Import tool here: https://docs.skyvia.com/data-integration/import/import-package.html

 

 

Let us know the result.

 

Best regards,

Serhii

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