Problem with export

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  • Last Post 2 weeks ago
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votes
Maurizio Martinoli posted this 2 weeks ago

account: maurizio_martinoli@audibel.it

 

hello, i have a problemi was trying to extract only a limited number of tickets from my zendesk integration but i did not suceedmy target was to extract all the tickets that did not match certain criteria (please see "Export Ticket All (no FB + no MVF)") but for some reasons the criteria i had set are not working and it keeps extracting all the tickets now the system is telling me that i have reached the limit but the problem is that i did not actually manage to do what i was supposed to develop can you please reset my counter so that i can extract the real tickets that i need to work on? Otherwise i am really stuck

Looking forward to hearing from you regards

0
votes
Mariia Zaharova posted this 2 weeks ago

We reset counters for your account. You can check your account details on your account page. To open your account page, click your account name in the upper right corner and then click 'Account'. Or you may simply open the following link: https://app.skyvia.com/#/account

 

Please check that you are using correct filters in your Export packages. Also, you can try building queries with similar filters in Skyvia Query Tool and compare results:

https://skyvia.com/resources/docs/index.html?query_builder.htm

https://skyvia.com/resources/docs/index.html?working_with_returned_data.htm

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