Purchase is not Reflecting on Account

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  • Last Post 23 March 2022
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Kshitij Misra posted this 12 March 2022

We have purchased the professional plan yesterday but it is not reflected in our account.  The order id is 176830829. Kindly look into this at the earliest.

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Joseph Keuler posted this 13 March 2022

This company is Ukranian.  You may want to reach out to their parent company DevArt to see what's going on.  I think this is why they haven't been in the support channels over the past few weeks.  Please post back what you find from DevArt.

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Joseph Keuler posted this 16 March 2022

Have you gotten a response from DevArt?  I haven't yet.

We have purchased the professional plan yesterday but it is not reflected in our account.  The order id is 176830829. Kindly look into this at the earliest.

0
votes
Mariia Zaharova posted this 23 March 2022

Dear customers,

 

Sorry for the delayed response.

We recommend you to contact our Sales department directly via email (sales at skyvia dot com) in order to get help faster on pricing/subscriptions questions.

 

Best regards,

Mariia

 

 

 

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