QuickBooks credentials require manual refresh

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  • Last Post 5 weeks ago
Andrew Mondy posted this 5 weeks ago


  Every week, my weekly scheduled package's QuickBooks connector fails. I manually login and then it runs fine.    This has started happening a few weeks ago after working every week for several months. Is there any way I can get it to remember the login?  


  This message is to notify you that an error occurred when running your integration package:   Package Name: Upsert Journal_Entry__c, Journal_Entry__c, Journal_Entry__c, Journal_Entry__c   Package Id: 73519   Run Id: 31969171   Date: 1/19/2020 9:17:15 AM UTC   Error details The remote server returned an error: (400) Bad Request.

Mariia Zaharova posted this 5 weeks ago

Hello Andrew,


Thank you for contacting us!


QuickBooks changed its policy regarding refresh tokens this January, despite the fact that it's not explicitly stated in their documentation.


Now refresh tokens not just "can be changed every 24 hours" (like it is stated here)  but are changed for sure if used. QuickBooks server revokes old token and provides new token which can't be captured by Skyvia in the latest API response.


We raised a ticket with our developers to investigate the issue.


Once there are any details, we will let you know.


Best regards,