Record Limit

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  • Last Post 4 weeks ago
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votes
Aaron King posted this 4 weeks ago

I have a package that updates every day.  Maximum records that would need updating would be around 6000, however I'm getting an error that maximun record limit was reached,  Please explain this.  I need solved imediately.

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Mariia Zaharova posted this 4 weeks ago

We have contacted you by email.

 

Best regards,

Mariia

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Aaron King posted this 4 weeks ago

The email states you have answered the question.  The answer stated youhave contacted me by email.  This is what we call a recursuion error.  Please answer my question, this is delaying our reporting system.  IT will effect our payroll systems and other importaint functions.

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Mariia Zaharova posted this 4 weeks ago

The answer stated youhave contacted me by email.  This is what we call a recursuion error. 

You received a notification message about answering your question here, on Support Portal. However, we sent you the details regarding your issue by email in a separate letter.

 

We have contacted you by email with the below answer:

 

We have checked your account. The limits for your account are reset on 12th day each month:
Status: Active
Auto Renewal: On
Next Charge: $99.00 on 07/12/2018
Standard $99.00/month

Here is the statistics for your packages since June 12:
1) Package #44005 "Remove Synchronization Requests":
run 12937094, date 15.06.2018, successfully processed records - 190805 
run 12955195, date 16.06.2018, successfully processed records - 190932 
run 12973025, date 17.06.2018, successfully processed records - 190998 (this was the last package run under your account which led to reaching limits)

Total: 572735 records

2) Package #44366 "Insert dbo.Employee":
run 12912702, date 13.06.2018, successfully processed records - 68 

Total: 68 records

3) Package #35552 "Synchronize Records":
run 12880925, date 12.06.2018, successfully processed records - 70 
run 12899314, date 13.06.2018, successfully processed records - 72 
run 12917581, date 14.06.2018, successfully processed records - 95 
run 12935715, date 15.06.2018, successfully processed records - 101 
run 12953811, date 16.06.2018, successfully processed records - 90 
run 12971663, date 17.06.2018, successfully processed records - 66 

Total: 494 records

You have reached the records limit, provided by your current Data Integration pricing plan.
You can check your account details on your account page. To open your account page, click your account name in the upper right corner and then click 'Account'. Or you may simply open the following link: https://app.skyvia.com/#/account 
On the Account page you will see your current subscriptions with their limits. In order to use Skyvia to load more records within the current subscription month you have two options:
1) If you prefer to stay with your current Data Integration plan, you can enable additional charging for records exceeding the monthly limit. For this, click the 'enable' link near 0.06$ per 1k Records.
2) If you want to be able to process more records than provided by your current pricing plan, you can upgrade to another pricing plan, suitable for you: https://skyvia.com/pricing

Note, the price and limits are specified for one Skyvia account per month.
For import and replication, the number of records, successfully added/modified/deleted in the target objects or tables, is counted. 
For export we count the number of records added to CSV file. 
For synchronization, the total number of records, successfully added, modified, or deleted in both sources, is counted. 
For each package run, you can find the number of records used in the package Run History.

If you have any further questions, feel free to contact us.

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