Returning is not working

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  • Last Post 03 January 2023
0
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Michael Reilly posted this 29 December 2022

We did the same implementation & mapping for Accounts Object and it returned back the field value in Source from the Target.

Now, we are doing the same for contacts as well but it is not returing the Zoho ID field value in Source from the Target under the package "SFDC Prod - Zoho Prod - Contacts Upsert Testing".

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Serhii Muzyka posted this 29 December 2022

 Hi,

 

Thank you for contacting Skyvia Support.

 

Please try mapping your Salesforce Zoho ID field to Zoho ID field and run it again. 

Let us know the result. 

Should you have other questions, don't hesitate to reach out.

 

Best regards,

Serhii

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Michael Reilly posted this 30 December 2022

Thanks for the update.

But we are also using the same mapping. But it is not syncing back the ZohoID in Salesforces Zoho ID field. 
I've added the screenshot as well

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Serhii Muzyka posted this 30 December 2022

Hi Michael,

 

I meant just an ID field, as I added on my screenshot. Please change and let us know the result.

 

 

Best regards,

 

Serhii

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Michael Reilly posted this 30 December 2022

I used the ID field as well but the result is same. Zoho ID is not syncing back in Salesforce Zoho ID field.

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Michael Reilly posted this 30 December 2022

Hello Serhii,

 

We migrated some records in Salesforce, but during that migration, Zoho ID wasn't synced back to Salesforce ZohoID field. Now, we are using Upsert Operation.
Scenarios is like: We are migrating the records from Salesforce to Zoho & from Zoho, we are syncing back Zoho ID field value to Salesforce records. But some of records hasn't been updated. In this case, what approach do we need to use?  

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Serhii Muzyka posted this 03 January 2023

Hello Michael,

 

Sorry for the long response.

 

We weren't able to reproduce your situation on our side. Please check if the source object(Zoho_ID__c) allows update operation.

Please see about requirements for Returning option here: https://docs.skyvia.com/data-integration/import/how-to-create-import-task.html

 

Should you have any other questions, don't hesitate to reach out.

 

Best regards,

Serhii 

 

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