Returning is not working. And the package also takes a lot of time in Queued state

  • 182Views
  • Last Post 20 December 2022
  • Topic Is Solved
0
votes
Michael Reilly posted this 16 December 2022

We have a created an import package. Source is from SFDC & target is Zoho One CRM. We are using Returning feature to get back Zoho ID in Salesforce. We have faced 2 different issues here:

1. After setting Returning checkbox, the package takes a lot of time for running. The packages stays in Queued state for more that 15 minutes.

2. The records gets imported at Zoho One CRM end but it didn't synced back the Zoho ID in Salesforce. 

We do have the premium subsrcription of Skyvia.

Order By: Standard | Newest | Votes
0
votes
Serhii Muzyka posted this 16 December 2022

 Hi,

 

Thank you for contacting Skyvia Support.

 

Please be informed that we have received your request and will get back to you soon.

 

Best regards,

Serhii

1
votes
Serhii Muzyka posted this 17 December 2022

 Hi,

 

Thank you for your patience with this request.

 

1. The packages can stay in queuing for some period of time due to the queue of packages executing at the same time. The returning setting does not affect that. 

2. As we see, in your package SFDC Prod - Zoho Prod where the Returning option is enabled, you don't have a correct mapping. You have the Names mapped, but not the ID's.

On the Returning page, you should configure the mapping to update source records with the values from the imported target records. 

You have to map the ID field to the Source field in which you want to return them. For example:

 

Please see more about Import Package and Returning setting here: https://docs.skyvia.com/data-integration/import/how-to-create-import-task.html

Should you have other questions, don't hesitate to reach out.

 

Best regards,

Serhii

  • Supported by
  • Michael Reilly
1
votes
Michael Reilly posted this 19 December 2022

Thanks Serhii Muzyka, your post helped me to fugure out the concern.

Serhii MuzykaAdmin

 

 

  • Supported by
  • Serhii Muzyka
0
votes
Serhii Muzyka posted this 20 December 2022

Thanks for contacting our support team!

 

I’m glad I could help.

 

Should you have other questions, don't hesitate to reach out.

 

Best regards,

Serhii

 

 

Close