Scheduled backup not firing

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  • Last Post 08 December 2021
William Bailey posted this 07 December 2021

I am trying to set up scheduled backups from Zendesk. It appears that the schedule is set, and I click save. But the backup never fires. If I check setting again, it appears to want to reset everything to the current time. I have checked the documents, but don't see if there is an additional step I need to do to make the schedule active, or how to see if a schedule is indeed active.




Nataliia Nikulina posted this 08 December 2021

Hello William,


Thank you for contacting Skyvia Support team.

Please note that it is not possible to run backups on schedule on a free Skyvia account.   

Follow the link to know more about pricing in Skyvia. You can run an automatic backup on any paid plan.  


Let us know if we may help you more.  


Best regards,


Customer Support Engineer