SFTP access denied but connection test ok

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votes
Raimonds Talcis posted this 4 weeks ago

Hello,

Created SFTP connection and conectino test is good no issues here.

I checked SFTP credentials using different software (fillezila) and i can connect and i have read and write rights.

But when i try to do import to SFTP i got error: Access Denied

What can be an issue?

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Nataliia Nikulina posted this 4 weeks ago

Hello Raimonds,

 

Thank you for contacting Skyvia Support team.

 

Please make sure both Skyvia IPs are whitelisted: 40.118.246.204 and 13.86.253.112.

Let us know if you need any further assistance. 

 

Best regards,

Nataliia,

Customer Support Engineer

 

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votes
Raimonds Talcis posted this 2 weeks ago

Hello,

 

We looked at our SFTP server and there is no ip blocking setup so every ip technically is allowed.

What else could this be?

 

Best,

Raimonds

0
votes
Nataliia Nikulina posted this 2 weeks ago

Hello Raimonds,

 

Thank you for the update.

 

Please try using a Use new runtime option in the package. If this does not help, kindly send us the package link

so we continue the issue investigation. 

 

We look forward to hearing from you.

 

Best regards,

Nataliia,

Customer Suppor Engineer

 

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